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Application Support Engineer – Perpetual Digital
Perpetual Limited. Monitor applications and batch processes each day .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support and development, particularly with data-focused applications, while effectively collaborating with diverse teams and stakeholders. Proficient in enhancing application performance and maintaining documentation for risk and audit purposes.
Highest-signal resume keywords
Application SupportAngular.NETMicrosoft SQLPower BI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentData IntegrationETL ConceptsData WarehousingTroubleshooting
Soft Skills
CommunicationCollaboration
Tools & Technologies
Azure SQL DatabaseAzure Data FactoryServiceNowJIRADatabricks
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information Technology
Industry Keywords
IT Service ManagementIncident ManagementChange ManagementApplication AvailabilityProcess Completion
Tech Stack
Tools & technologiesAngularAzureETLITSMServiceNowSQL.NET
About the role
Key responsibilities & impact- Monitor applications and batch processes each day
- Resolve production incidents within agreed customer service levels
- Coordinate with users, technical teams and external providers
- Address issues affecting application availability or process completion
- Assess customer service requests and plan system or process enhancements
- Improve the performance, scalability, security, supportability and maintainability of supported applications
- Contribute to application enhancement projects and improvements to development processes
- Maintain application support, risk and audit documentation
- Provide guidance to junior and offshore team members
- Work with engineering and consulting teams, application users, customers, vendors and service providers
- Report to the Senior Application Support Manager
Requirements
What you’ll need- Bachelor’s degree in computer science, information technology or a related field
- At least 3 years of experience supporting and developing applications, particularly data focused applications
- Experience with Angular, .NET, Microsoft SQL, Databricks and database or data integration technologies
- Experience using Power BI or a comparable reporting and data visualisation tool
- Knowledge of Azure data services, such as Azure SQL Database and Azure Data Factory
- Knowledge of ETL and data warehousing concepts
- Familiarity with IT service management practices, including incident and change management
- Experience with tools such as ServiceNow or JIRA
- Strong troubleshooting and communication skills
- Ability to explain technical issues clearly and collaborate across different stakeholder groups
- May require availability to support critical incidents outside standard office hours
Benefits
Comp & perks- Hybrid working arrangement balancing business, client and individual needs
- Work from anywhere in Australia for up to one month each year
- Annual allowance to prioritise personal wellbeing
- Study support
- Professional development support
- Modern recently renovated office