Perpetual Limited

Application Engineer

• Monitor applications and batch processes each day
• Resolve production incidents within agreed customer service levels
• Coordinate with users, technical teams and external providers
• Address issues affecting application availability or process completion
• Assess customer service requests and plan system or process enhancements
• Improve the performance, scalability, security, supportability and maintainability of supported applications
• Contribute to application enhancement projects and improvements to development processes
• Maintain application support, risk and audit documentation
• Provide guidance to junior and offshore team members
• Work with engineering and consulting teams, application users, customers, vendors and service providers
• Report to the Senior Application Support Manager

Application Support Engineer – Perpetual Digital