Consumer Support Specialist

Perplexity

. Handle high volumes of user inquiries across email, chat, Slack, and community channels for consumer and business users .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on AI tools and automation. Capable of managing high ticket volumes while delivering empathetic and effective communication across multiple channels.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingAI Tools and AutomationMulti-Channel Support OperationsDocumentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeScriptingSQLJavaScriptHTMLREST APIsLookerSnowflakePrompting TechniquesLLM Optimization

Soft Skills

Excellent Communication SkillsSelf-MotivatedProactive ApproachEmpathy

Tools & Technologies

IntercomLinearNotionStripeParahelp

Industry Keywords

SaaSTech CompanyUser OperationsHigh-Growth StartupFast-Paced Environment

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Handle high volumes of user inquiries across email, chat, Slack, and community channels for consumer and business users
Deliver clear, thoughtful, and human customer support at scale
Triage and prioritize inquiries to meet response and resolution targets
Use customer feedback to identify product issues, UX confusion, and feature gaps
Investigate and troubleshoot product issues, reproduce problems, isolate root causes, and provide solutions or workarounds
Guide users through technical troubleshooting involving AI search, LLM behavior, and account configuration
File well-documented bugs in Linear for Engineering
Build and use AI tooling and automation, including Intercom workflows and scripts, to streamline operations
Write and maintain Help Center articles, internal SOPs, escalation playbooks, and troubleshooting guides
Communicate user insights and escalations to Product and Engineering, close the loop, and keep teammates informed
Track support KPIs and propose data-driven process improvements

Requirements

What you’ll need

3+ years in customer support, user operations, or technical support, ideally at a SaaS or tech company
Ability to manage high ticket volumes while maintaining quality and empathy
Excellent customer-facing communication skills
Technical aptitude and ability to troubleshoot product issues independently
Hands-on experience with AI tools and automation platforms, including Intercom workflows and scripting
Familiarity with AI, LLMs, or search technologies
Strong internal and cross-functional communication skills
Self-motivated and proactive approach
Experience creating user-facing documentation and internal SOPs, templates, and playbooks
Experience with multi-channel support operations, including standing up, optimizing, or scaling support structures and routing
Comfort working in a fast-paced, high-volume startup environment with shifting priorities
Familiarity with Intercom, Parahelp, Linear, Notion, or Stripe
Familiarity with prompting techniques and LLM optimization
Basic understanding of HTTP, REST APIs, JavaScript, and HTML
Experience with SQL, Looker, or Snowflake
Scripting or lightweight automation experience with Google Apps Script or Python
Experience at an early-stage or high-growth startup

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Fitness benefits
Commuter benefits
Dependent care accounts
Regionally tailored benefits for full-time employees outside the U.S.