Legal Response Specialist

Perplexity

. Monitor designated Support and Legal channels, assess urgency, and route requests for human review .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing legal and privacy operations, including handling sensitive requests and ensuring compliance with regulations such as GDPR and CCPA. Proven ability to coordinate with legal teams, improve support processes, and maintain confidentiality in high-stakes environments.

Highest-signal resume keywords

5+ Years In Support, Trust And Safety, Legal Or Privacy OperationsExperience Handling Legal, Privacy, Or Law Enforcement RequestsWorking Knowledge Of GDPR And CCPAExperience With Security Questionnaires, SOC 2, ISO 27001, Or HIPAAParalegal, Privacy, Or Compliance Experience Or Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal Request HandlingData Subject RequestsPrivacy OperationsCompliance ManagementSupport Process ImprovementJudgment In Legal MattersConfidential Information ManagementClear Writing Skills

Soft Skills

Ability To Manage Competing DeadlinesAttention To Detail

Tools & Technologies

IntercomDecagonLinearKodexAI ProductsData Tools

Certifications & Qualifications

Paralegal CertificationPrivacy CertificationCompliance Certification

Industry Keywords

GDPRCCPASOC 2ISO 27001HIPAAData Protection AgreementsSecurity Questionnaires

About the role

Key responsibilities & impact

Monitor designated Support and Legal channels, assess urgency, and route requests for human review
Escalate government, court, law enforcement, and legal-threat requests according to approved procedures
Respond to routine requests using Legal-approved templates and guidance
Escalate matters requiring legal interpretation or disclosure of user information
Gather account history and draft responses for matters requiring review
Help GRC process data subject requests and meet deadlines
Follow identity-verification and data-handling procedures
Coordinate security questionnaires and data protection agreements with Legal and GRC
Track each case through completion, record decisions, follow up on deadlines, and confirm completion before closing
Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts
Investigate missed cases and verify fixes
Keep approved replies and handoff instructions current with Legal and GRC
Arrange backup coverage
Handle other sensitive support escalations
Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC

Requirements

What you’ll need

5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company
Experience handling legal, privacy, or law enforcement requests
Working knowledge of GDPR, CCPA, and data subject requests
Judgment about when to involve Legal or GRC
Care with confidential and privileged information
Clear writing, including in sensitive customer conversations
Ability to manage competing deadlines and follow through without reminders
Experience improving support processes with technical teams, including automation and AI safeguards
Experience with Intercom, Decagon, Linear, or Kodex
Paralegal, privacy, or compliance experience or certification
Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA
Familiarity with AI products or data tools for case reviews
Ability to come into the office four days per week
U.S. employment visa sponsorship requirement must be disclosed

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Fitness benefits
Commuter benefits
Dependent care accounts
Regionally tailored benefits for full-time employees outside the U.S.