Customer Service Representative – Temporary

Perry Homes

. Serve as a primary point of contact for homeowners, Project Managers, Vice Presidents of Construction, Vendors, Trades, and other internal and external stakeholders .

Posted 10/10/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication and problem resolution, while effectively managing warranty processes and maintaining product knowledge in the building industry.

Highest-signal resume keywords

Customer Service ExperienceWarranty Process ManagementInvoice ReconciliationMS Office ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Warranty Process ManagementInvoice ReconciliationCustomer ServiceProblem ResolutionProduct Knowledge

Soft Skills

Professional CommunicationDe-escalation SkillsInterpersonal Skills

Tools & Technologies

MS OfficeSpreadsheetsTrackersCompany Databases

Industry Keywords

Building IndustryHome MaintenanceConstruction Liaison

About the role

Key responsibilities & impact

Serve as a primary point of contact for homeowners, Project Managers, Vice Presidents of Construction, Vendors, Trades, and other internal and external stakeholders
Guide customers through the warranty process and explain home maintenance
Answer questions and provide requested information related to Perry Home purchases
Communicate professionally with dissatisfied or frustrated customers and de-escalate concerns
Respond by phone or email to handle inquiries and resolve problems
Assist homeowners and construction personnel with warranty service issues
Review and resolve invoice discrepancies with Construction
Provide prompt responses and status updates
Liaise between homeowners and Construction on the administrative side of the warranty process
Purchase order and invoice reconciliation for payment
Maintain product knowledge of products, services, and systems
Use trackers, spreadsheets, reports, and company databases to verify information and resolve issues

Requirements

What you’ll need

High School Diploma or equivalent required
At least 3 years of relevant customer service experience, preferably in the building industry
Demonstrated computer skills
Working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint

Benefits

Comp & perks

Medical, dental, vision coverage
Financial Planning
Family & Lifestyle
Opportunities for growth and development
Collaborative, inclusive, fast-paced, people-first culture
Stable company with strong reputation in the market