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IT Support Specialist
Perry Homes. Support local and field users in corporate, sales, and construction offices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Windows and iOS operating systems, troubleshooting hardware and software issues, and configuring devices for deployment. Strong customer service skills are essential for effective communication with users and vendors.
Highest-signal resume keywords
Technical SupportWindows Operating SystemIOS Operating SystemActive Directory ManagementCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer HardwareSoftware TroubleshootingBasic NetworkingNetwork ConfigurationPrinter TroubleshootingMicrosoft OfficeMicrosoft TeamsAutoCADAdobe Creative Suite3ds MAX
Soft Skills
Effective CommunicationCustomer Service
Tools & Technologies
Remote Assistance ToolsConference Room EquipmentNetworking EquipmentLarge DisplaysCell PhonesIPads
Certifications & Qualifications
High School DiplomaAssociates Degree in IT
Industry Keywords
IT Helpdesk PracticesHardware and Software RolloutNetwork Wiring
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Support local and field users in corporate, sales, and construction offices
- Deploy, replace, repair, and troubleshoot Windows desktops, laptops, cell phones, iPads, and other mobile devices
- Troubleshoot printers, copiers, scanners, phones, projectors, large displays, conference room equipment, and networking equipment
- Provide technical support on-site, at General Office and remote locations, by phone, email, and remote assistance tools
- Troubleshoot internet and network issues and report outages to internet service providers while coordinating with the Service Desk team
- Support Windows and iOS operating systems
- Configure computers for deployment using company-approved configurations
- Perform computer repairs and resolve printing, scanning, and network outage issues
- Support in-house applications and software including Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, and BlueBeam Revu
- Participate in hardware and software rollout projects
- Provide new hires with basic hardware, software, and network resource instruction
Requirements
What you’ll need- High School Diploma or equivalent required
- Associates Degree in IT or a related field preferred
- 1-3 years of relevant IT experience required
- Understanding of IT Helpdesk practices with strong emphasis on customer service
- Extensive knowledge of computer hardware, software, and basic networking
- Effective communication with customers, internal employees, and vendors
- Understanding of network wiring and small office network configurations
- Experience working with Active Directory managing user accounts and access
Benefits
Comp & perks- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle
- Opportunities for growth and development
- Collaborative, inclusive, fast-paced, people-first culture
- Stable company with strong reputation in the market