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Salesforce Business Systems Analyst
Perry Homes. Gather and document requirements from Sales, Warranty/Service, and Marketing for approved Salesforce work, mapping processes such as lead-to-sale and the warranty case lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce capabilities, including Sales Cloud, Marketing Cloud, and Service Cloud, with a strong focus on user story development, data mapping, and quality analysis. Proficient in managing backlogs in Azure DevOps and conducting UAT and regression testing with business stakeholders.
Highest-signal resume keywords
Salesforce ExperienceUser Story DevelopmentData Mapping and ReconciliationAzure DevOps ProficiencyUAT and Regression Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems AnalysisData Quality AnalysisSOQLSQLSalesforce FlowsValidation RulesReports and DashboardsProcess MappingRequirements DocumentationAcceptance Criteria Writing
Soft Skills
CollaborationCommunicationProblem-SolvingPrioritizationAnalytical Thinking
Tools & Technologies
SalesforceAzure DevOpsJiraExcelMarketing Cloud
Industry Keywords
Lead-to-Sale ProcessWarranty Case LifecycleData MappingIntegrated SystemsBusiness Stakeholders
Tech Stack
Tools & technologiesAzureCloudSQL
About the role
Key responsibilities & impact- Gather and document requirements from Sales, Warranty/Service, and Marketing for approved Salesforce work, mapping processes such as lead-to-sale and the warranty case lifecycle
- Write user stories with clear, testable acceptance criteria, including impact analysis across connected systems, and maintain traceability from requirement to test case to release
- Produce requirements documents, user stories, process flows, and data/entity diagrams for developers and AI-assisted tools
- Refine and maintain the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce
- Recommend process changes and existing Salesforce capabilities and configurations before custom development, documenting options and tradeoffs
- Create and maintain data mappings across Salesforce, SalesHub, the homeowner portal, and Marketing Cloud
- Lead data reconciliation and data quality analysis with rules that prevent recurrence
- Provide Tier-2 support triage with administrators, including prioritization, defect routing, ticket analysis, and root-cause classification
- Maintain regression test scripts for critical business flows
- Plan and coordinate UAT with business owners and track sign-off
Requirements
What you’ll need- Bachelor’s degree in Business, Information Systems, or related field, or equivalent experience
- 5+ years as a business systems analyst or business analyst, including hands-on work with Salesforce
- Experience writing user stories and refining a backlog in Azure DevOps, Jira, or similar
- Working knowledge of Salesforce Sales Cloud, Salesforce Marketing Cloud, and Service Cloud data models and processes
- Declarative fluency in Flows, reports and dashboards, validation rules, and role hierarchy
- Experience with data mapping, reconciliation, and data quality analysis across integrated systems, using Excel and SOQL or SQL
- Experience with UAT, regression testing, and release validation with business stakeholders
Benefits
Comp & perks- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle
- Opportunities for growth and development
- Collaborative, inclusive, fast-paced, people-first culture
- Stable company with strong reputation in the market