Application Support Specialist II

Perseus Group, Constellation Software

. Provide Tier 2 application support to clients for complex enterprise applications .

Posted 9/16/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $72,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Tier 2 application support for complex enterprise applications, utilizing SQL for data validation and troubleshooting. Proficient in business intelligence, analytics, and AI-enabled document processing while ensuring compliance with security and regulatory standards.

Highest-signal resume keywords

SQL Server ProficiencyBusiness Intelligence SupportTroubleshooting and Root Cause AnalysisExperience with AI-Enabled ApplicationsKnowledge of Regulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLApplication SupportData IntegrationIncident ManagementDocument ProcessingAPI SupportChange ManagementData AnalysisReporting CalculationsObject-Oriented Programming

Soft Skills

Excellent Communication SkillsCollaborationJudgmentIndependencePrioritization

Tools & Technologies

Microsoft 365Windows ServerObservability PlatformsAI ToolsDashboard Platforms

Industry Keywords

Enterprise ApplicationsFinancial ServicesMortgage BankingFintechITIL

Tech Stack

Tools & technologies

AssemblyCloudITSMSQL.NET

About the role

Key responsibilities & impact

Provide Tier 2 application support to clients for complex enterprise applications
Develop and maintain subject-matter expertise across multiple technically distinct application platforms
Triage and investigate incidents by gathering evidence, reproducing behavior, reviewing logs, and distinguishing application defects from configuration, data, infrastructure, integration, or user-process issues
Escalate complex or high-impact issues with documented symptoms, business impact, troubleshooting, evidence, and recommended next steps; remain engaged through resolution and verification
Use SQL to investigate incidents, validate data, reconcile reporting results, and support troubleshooting
Support business intelligence, analytics, reporting, dashboards, metrics, visualizations, scheduled distributions, notifications, and role-based access
Investigate source-data mappings, queries, calculation logic, filters, dashboards, report generation, automated distribution, application services, and server operations
Support AI-enabled document intake and processing, including classification, OCR, automated extraction, page organization, field mapping, quality review, and integrated responses
Investigate document quality, workflow failures, document-package assembly, configuration, transaction processing, integrated loan-origination or point-of-sale systems, and reporting outcomes
Monitor application health, availability, processing activity, performance, scheduled operations, and operational trends
Support deployments, releases, upgrades, maintenance, testing, change management, and validation of fixes and features
Analyze APIs, integrations, system interactions, data movement, and business process flows
Create and maintain knowledge-base articles, runbooks, troubleshooting guides, known-error records, procedures, and communications
Identify opportunities to automate repetitive support activities, improve observability, reduce recurring incidents, strengthen data quality, and improve client experience
Share application knowledge and troubleshooting practices with teammates and guide less experienced specialists without direct people-management responsibility
Collaborate with Product, Engineering, quality-control, and data-science teams on AI-related investigations and improvements
Support responsible AI practices involving privacy, data security, regulatory compliance, traceability, human oversight, and appropriate use
Use approved AI tools to improve research, analysis, troubleshooting, documentation, communication, and process efficiency while validating outputs
Maintain awareness of emerging AI, intelligent document-processing, analytics, and reporting technologies
Operate as an individual contributor supporting multiple enterprise applications and assigned issues

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Information Technology, Data Science, Business Analytics, or a related field, or an equivalent combination of education, training, and relevant experience
At least 5 years of progressive experience supporting enterprise software applications, including production support and client-facing issue resolution
Strong troubleshooting and root cause analysis skills across SaaS, web-based, multi-tier, or distributed application environments
Hands-on experience with SQL Server or a comparable relational database, including writing and interpreting queries
Experience supporting business intelligence, analytics, reporting, dashboard, data-integration, document-processing, workflow, or AI-enabled applications
Working knowledge of Windows or server-based application operations, application logs, scheduled processes, services, and common operational dependencies
Experience supporting APIs, integrations, application monitoring, incident management, release support, and change-control processes
Ability to analyze complex technical and business workflows and develop expertise across multiple enterprise applications
Ability to assess impact, urgency, and risk; prioritize competing work; and escalate according to service-level and severity standards
Excellent written and verbal communication skills
Ability to work with moderate independence, exercise sound judgment, manage multiple investigations, and collaborate across teams
Advanced proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint
Experience in mortgage banking, financial services, banking technology, or fintech preferred
Experience with enterprise mortgage technology or comparable financial services applications preferred
Experience with complex SQL queries, data models, reporting calculations, dashboard platforms, scheduled report distribution, or server operations preferred
Experience with intelligent document processing, optical character recognition, automated data extraction, document classification, machine-learning solutions, or integrated document workflows preferred
Working knowledge of object-oriented programming or .NET/C# preferred
Experience with cloud-based services, modern application architectures, observability platforms, and IT service management practices or frameworks such as ITIL preferred
Experience improving knowledge management, operational support, monitoring, or automation processes preferred
Maintains confidentiality and complies with applicable security, privacy, regulatory, responsible AI, and records-management requirements
Participates in scheduled production support coverage or incident response as required by business needs and company policy

Benefits

Comp & perks

Company profit sharing bonus plan
Medical, dental, and vision benefits
Basic life insurance
Short-term and long-term disability
401(k) participation with company match
Minimum of 10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Reasonable accommodation for applicants with disabilities
Inclusive work environment and equal opportunity employment