Product Manager – Membership

Perseus Group, Constellation Software

. Act as product lead for AXIS Membership, defining and evolving product direction for key membership processes .

Posted 11/10/2026full-timeWaterloo • CanadaMid-LevelSenior💰 CA$90,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in membership administration, including renewal processes, member servicing, and data governance, while effectively translating client needs into product enhancements. Strong experience in software product management and enterprise software implementations ensures alignment with business objectives and drives adoption.

Highest-signal resume keywords

Membership AdministrationSoftware Product ManagementStakeholder CommunicationEnterprise Software ImplementationsBusiness Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Membership Transaction LifecyclesRecurring BillingOperational ReportingBusiness RulesData Governance

Soft Skills

Analytical MindsetClient-Focused ApproachRelationship ManagementProactive Problem SolvingAbility to Manage Competing Priorities

Tools & Technologies

Microsoft OfficeJiraConfluenceTeamSupport

Certifications & Qualifications

University DegreeRelevant College Diploma

Industry Keywords

Membership-Based Business ModelsDuesRenewalsEligibilityEntitlements

About the role

Key responsibilities & impact

Act as product lead for AXIS Membership, defining and evolving product direction for key membership processes
Partner with AAA/CAA clients to understand enrollment, renewal, servicing, retention and reporting processes
Identify opportunities to improve member experience and membership growth
Translate client and business needs into product enhancements and functional requirements
Work with development and delivery teams to meet intended business outcomes
Provide subject matter expertise on membership products, pricing, dues, member and household records, eligibility, entitlements and reciprocal club processes
Ensure a consistent member experience across AXIS modules, including Road Service, Travel and Financial Services
Support major client implementations through design validation, UAT and go-live readiness
Help drive adoption of AXIS Membership capabilities
Report to the Director of Professional Services and collaborate with club stakeholders and internal teams

Requirements

What you’ll need

Proven experience with auto club or comparable membership-based business models, including plans, dues, renewals, retention, member servicing, eligibility, benefits and entitlements
Solid understanding of membership administration and business rules, including renewal, cancellation, reinstatement and transfer policies, reciprocal processes and member data governance
Strong grasp of membership transaction lifecycles, recurring billing, exception handling and operational reporting
Demonstrated experience in software product management, business analysis or solution consulting within enterprise applications
Experience supporting enterprise software implementations, with a focus on business alignment and adoption
Strong business acumen, excellent stakeholder communication and relationship management, and an analytical mindset
Proactive, solution-oriented, client-focused approach, and ability to manage competing priorities in a dynamic environment
Proficiency with Microsoft Office, Jira, Confluence and TeamSupport
A university degree, relevant college diploma, or equivalent business-focused experience
Willingness to travel across North America as required

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Learning and development opportunities
Other employee programs designed to support well-being and growth
Inclusive work environment
Reasonable accommodation related to the application process