Support Engineer

Perseus Group, Constellation Software

. Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues .

Posted 10/8/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $115,200 - $140,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with expertise in SQL, API troubleshooting, and application monitoring. Proficient in creating documentation and knowledge base content while effectively communicating technical issues to diverse audiences.

Highest-signal resume keywords

SQL SkillsAPI TroubleshootingApplication Monitoring ToolsTechnical Support ExperienceProcess Improvement Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLC#Application SupportData IntegrationRoot Cause AnalysisTroubleshootingData MappingConfiguration ManagementAutomationAI Tools

Soft Skills

Written CommunicationProactive CommunicationCollaboration

Tools & Technologies

Azure Application InsightsCRM SystemsDealership Management Systems

Industry Keywords

Technical SupportApplication SupportPlatform OperationsIntegration IssuesProcess Documentation

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues
Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes
Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems
Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes
Manage escalations, document findings, and work closely with development, product, and customer success teams
Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes
Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues

Requirements

What you’ll need

3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role
Strong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records
Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms
Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs
Ability to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis
Strong written communication skills and ability to explain technical issues clearly to technical and non-technical audiences
Process-improvement mindset with interest in automation, AI tools, and building better support workflows

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Short-term disability
Long-term disability
401(k) participation with company match
Minimum of 10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays per year
2 personal holidays per year