Technical Services Engineer

Perseus Group, Constellation Software

. Provide first-line support for software, hardware, infrastructure, incidents, and service requests .

Posted 9/22/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$63,000 - CA$77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-line support for software and hardware, with strong problem-solving abilities and effective communication skills. Proficient in IT administration, network administration, and maintaining server infrastructure in cloud environments.

Highest-signal resume keywords

First-Line SupportIT AdministrationNetwork AdministrationTechnical Knowledge of Software and Hardware ConfigurationMCSA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIncident ResolutionDesktop SupportServer Infrastructure MaintenanceBackup and Disaster Recovery ServicesTechnical DocumentationTask AllocationClient ConversationsService Request ManagementSoftware Testing

Soft Skills

Problem-SolvingStrong CommunicationTime ManagementCollaborationPeer-to-Peer Training

Tools & Technologies

CRM SoftwareCloud EnvironmentsSupport ToolsService ResourcesSelf-Service Articles

Certifications & Qualifications

MCSAPCCSA

Industry Keywords

IT SupportInfrastructure ManagementTechnical SupportCustomer IT PersonnelService Requests

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide first-line support for software, hardware, infrastructure, incidents, and service requests
Perform initial testing, task allocation, research, troubleshooting, and resolution of primary incidents
Gather information through client conversations, support tools, and service resources
Escalate issues beyond scope to senior service resources and IT System Architects
Collaborate with experts, vendors, specialists, and customer IT personnel
Create self-service articles, update requests, and check request status
Perform desktop support, IT administration, and network administration
Recommend, acquire, and deploy hardware for staff
Build, monitor, and maintain server infrastructure in third-party cloud environments
Provision backup and disaster recovery services for hosted client environments
Maintain comprehensive software and hardware issue records in the CRM
Document time entries accurately to support customer invoicing
Develop customer-facing guides, internal guides, checklists, installation, and deployment documentation
Create and forward purchase orders for recommended hardware purchases
Create and forward work orders for billable engagements
Manage support and billable requests received through meetings, email, chat, and telephone
Resolve technical issues remotely and provide technical documentation for common problems
Train new customers on software applications, maintenance, deployment, infrastructure, and platform use
Provide peer-to-peer training to develop subject matter experts

Requirements

What you’ll need

Degree in Computer Science or a related discipline
At least an associate’s degree
Excellent technical and systems expertise
Problem-solving abilities
Strong communication skills
Excellent time management and prioritization
Ability to collaborate with customer IT personnel, team members, and coworkers
Technical knowledge of software and hardware configuration
Certifications such as MCSA and PCCSA can support career advancement

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion
Reasonable accommodation available for applicants with disabilities