Perseus TI

Support Engineer

• Provide first-level (N1) technical support via phone, chat, and tickets
• Identify, analyze, and resolve customer questions and issues
• Guide users on how to use the systems
• Record and follow up on support requests, ensuring information quality and compliance with processes
• Document solutions for frequently asked questions and recurring issues, contributing to the knowledge base
• Escalate more complex requests to the appropriate teams
• Identify opportunities to improve support processes and the customer experience
• Serve as one of the primary points of contact between customers and Perseus

Explore Technical Support Analyst, N1 at Perseus TI. Review requirements and application details.