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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in solution design, implementation, and customer engagement within a technical environment. Strong ability to communicate complex technical concepts and collaborate effectively with cross-functional teams to optimize customer experiences.
Highest-signal resume keywords
Solution DesignCustomer EngagementTechnical Requirements AnalysisQuality AssuranceVerbal And Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Role ExperienceSoftware EngineeringSolutions EngineeringIntegrationConfigurationDeploymentTestingOptimizationProblem-SolvingTechnical Issue Investigation
Soft Skills
Interpersonal SkillsAdaptabilityCuriosityFeedback ReceptionCustomer Experience Focus
Certifications & Qualifications
Bachelor’s Degree In Technical Discipline
Industry Keywords
Customer GoalsOperational ConstraintsProduct FeedbackCollaborationTechnical Partners
About the role
Key responsibilities & impact- Partner directly with customers to understand goals, technical requirements, and operational constraints
- Design and implement solutions using Persona’s platform
- Guide customers through technical decisions and trade-offs
- Own end-to-end delivery, including solution design, configuration, integration, quality assurance, deployment, and iteration
- Support implementations and ongoing optimization of verification experiences and workflows
- Coordinate requirements, testing, milestones, and follow-through with technical partners
- Investigate and explain complex technical issues
- Collaborate with Product and Engineering to resolve customer blockers
- Explain business impact and identify actionable product feedback, reusable solutions, and better documentation
- Work alongside experienced Solutions, Implementations, or Sales Engineers on live customer accounts
- Build relationships with customers and Persona executives
- Collaborate with Sales, Post-Sales, Product, and Engineering teams
Requirements
What you’ll need- 1–3 years of experience in a technical role, such as Software Engineer or Solutions Engineer
- Bachelor’s degree in a technical discipline or equivalent experience
- Curiosity to learn the ins and outs of a highly technical product
- Demonstrated love for learning and adaptability to ambiguity
- Eagerness to give and receive constructive and positive feedback
- Outstanding verbal and written communication skills
- Strong interpersonal skills
- Genuine desire to provide exceptional customer experiences
- Passion for learning and embracing new challenges
- Ability to understand and manage the needs of others
- Up to 15% travel may be required
- Candidates must verify their identity with Persona during the interview process
- U.S. immigration sponsorship status must be disclosed during application
Benefits
Comp & perks- Medical, dental, and vision insurance
- 3% 401(k) contribution
- Unlimited PTO
- Quarterly mental health days
- Family planning benefits
- Professional development stipend
- Wellness benefits
- Private medical insurance for full-time UK employees
- Dental insurance for full-time UK employees
- 6% employer pension contribution for full-time UK employees
- Monthly wellness stipend for full-time UK employees
- Professional development stipend for full-time UK employees
- Co-working stipend for full-time UK employees
- Equity