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PERSUIT

Customer Success Manager

PERSUIT

. Own a portfolio of enterprise clients across onboarding, adoption, expansion, and renewal .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise client portfolios, driving adoption through data-driven strategies, and fostering strong relationships with stakeholders. Proficient in legal operations and leveraging technology to enhance client success and operational efficiency.

Highest-signal resume keywords
SaaS Customer SuccessAccount ManagementData-Literate StorytellingLegal OperationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Relationship ManagementData AnalysisChange ManagementLegal Spend ControlCompetitive SourcingAlternative Fee ArrangementsSpend GovernanceRisk IdentificationGrowth Opportunity AnalysisTraining Development
Soft Skills
Proactive MindsetOrganizational SkillsAdaptabilityPositive AttitudeCommunication Skills
Tools & Technologies
Legal TechnologyAI ToolsData Visualization ToolsClient Management Software
Industry Keywords
Legal PricingLaw Firm SourcingCorporate Legal DepartmentsFintechProfessional Services

About the role

Key responsibilities & impact
  • Own a portfolio of enterprise clients across onboarding, adoption, expansion, and renewal
  • Build data-driven success plans and advise clients on outside counsel management best practices
  • Advise on competitive sourcing, alternative fee arrangements, and spend governance
  • Turn usage and savings data into clear value stories that drive renewal and expansion
  • Build executive sponsorship and develop strong, multi-threaded relationships across accounts
  • Drive adoption through training, change management, and scalable self-service programs
  • Identify risks and growth opportunities early
  • Collaborate with internal experts to take action
  • Partner with in-house legal teams to improve outside counsel selection, management, and legal spend control

Requirements

What you’ll need
  • 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations
  • Track record of managing client relationships or portfolios
  • Confident engaging with senior stakeholders and comfortable leading high-stakes conversations
  • Data-literate storytelling and ability to translate complex information into clear, actionable insights
  • Proactive, organized, and technically curious
  • Interest in leveraging technology and AI to work smarter
  • Positive, "yes, and" mindset, with willingness to learn, adapt, and grow
  • Experience in legal operations, legal technology, fintech, or professional services (nice to have)
  • Familiarity with legal pricing, law firm sourcing, or corporate legal departments (nice to have)
  • Current, valid authorization to work in the U.S.
  • PERSUIT is unable to provide visa sponsorship

Benefits

Comp & perks
  • Variable compensation
  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Family leave
  • Training and professional development opportunities
  • Wellness resources