Pet Circle

Customer Specialist

• Deliver best-in-class customer service in a high-volume, complex contact-centre environment
• Provide predominantly phone-based support, with some live chat and email responses
• Handle customer requests including delivery enquiries and product recommendations
• Resolve customer queries efficiently and effectively while building loyalty and advocacy
• Build genuine relationships with pet parents and establish trust
• Own customer problems through to resolution and find the best outcome for customers and Pet Circle
• Apply root-cause analysis to recurring issues and share insights to address problems at their source
• Identify and suggest improvements to processes, tools, and knowledge
• Personalise interactions based on each customer and their pet
• Deliver team and individual KPIs, including productivity, CSat, NPS, Customer Lifetime Value, and retention rates
• Receive and act on feedback and coaching
• Contribute positively to a passionate, pet-loving, customer-oriented, results-driven team

Explore Customer Specialist at Pet Circle. Review requirements and application details.

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Customer Specialist