Customer Rewards Specialist

Pet Food Experts

. Process daily digital rewards redemptions via email and Astro submission .

Posted 10/13/2026full-timePawtucket • Rhode Island • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data entry skills and proficiency in processing digital and physical rewards, ensuring accuracy and adherence to vendor guidelines. Capable of effective communication and problem-solving in a collaborative environment while maintaining organizational productivity.

Highest-signal resume keywords

High Data Entry FocusStrong Computer ProficiencyGoogle Suite ProficiencyProblem-Solving SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong InitiativeSelf-DirectionOrganizational SkillsInterpersonal Etiquette

Tools & Technologies

Digital File ManagerAstro Submission

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Rewards ProcessingCoupon DiscrepanciesVendor GuidelinesConsumer ReturnsPhysical Redemption Processing

About the role

Key responsibilities & impact

Process daily digital rewards redemptions via email and Astro submission
Sort and process physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations
Sort physical forms for processing or scanning and create digital backup documentation
Key specific fields in the Digital File Manager program
Process invoices for coupons, frequent buyer, consumer returns, and employee feed credits by brand and customer
Process Astro submissions, troubleshoot dropped lines, and review batch credits
Communicate with retailers, vendors, and internal departments primarily via email and occasionally by phone
Problem solve and support all forms of Rewards processing
Manage daily tasks to maximize productivity and organization
Maintain current knowledge of product catalog details, including descriptions, case quantities, discontinued items, and substitutions
Use established processes and procedures to support decision-making
Perform assigned Astro, digital, email, physical mail, and physical redemption processing tasks

Requirements

What you’ll need

High data entry focus
Ability to understand and execute vendor guidelines
Ability to identify coupon discrepancies and fraudulent submissions using supporting documentation
Strong initiative and self-direction
Solid problem-solving and decision-making
Accountability for impact to retailers, vendors, and Pet Food Experts
Excellent communication and organizational skills
Ability to work autonomously and in a collaborative environment
Professional telephone, email, and interpersonal etiquette
Strong computer proficiency
Google Suite proficiency
Beginner Excel experience
Strong focus on repeatable, high quality results
Required criminal background check

Benefits

Comp & perks

Full Benefits Package – Medical, dental, and vision
Paid Parental Leave
Pet Perks & Product Discounts
Hybrid Schedule – flexibility to work from home and collaborate in the office
Education Assistance Program
Equal opportunity employment