Pet Food Experts

Customer Specialist

• Process daily digital rewards redemptions via email and Astro submission
• Sort and process physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations
• Sort physical forms for processing or scanning and create digital backup documentation
• Key specific fields in the Digital File Manager program
• Process invoices for coupons, frequent buyer, consumer returns, and employee feed credits by brand and customer
• Process Astro submissions, troubleshoot dropped lines, and review batch credits
• Communicate with retailers, vendors, and internal departments primarily via email and occasionally by phone
• Problem solve and support all forms of Rewards processing
• Manage daily tasks to maximize productivity and organization
• Maintain current knowledge of product catalog details, including descriptions, case quantities, discontinued items, and substitutions
• Use established processes and procedures to support decision-making
• Perform assigned Astro, digital, email, physical mail, and physical redemption processing tasks

Explore Customer Rewards Specialist at Pet Food Experts. Review requirements and application details.