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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to motivate and develop store partners while ensuring compliance with animal care standards and operational goals. Proficient in managing retail operations, driving sales, and delivering exceptional customer experiences in a pet care environment.
Highest-signal resume keywords
Retail Management ExperienceTeam LeadershipCustomer Service ExcellencePoint-Of-Sale ProficiencyPet Care Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail OperationsInventory ControlMerchandising ExecutionPerformance ManagementCashieringSales Metrics MonitoringTask PrioritizationAnimal HandlingProblem-SolvingDecision-Making
Soft Skills
Communication SkillsInterpersonal SkillsCoachingMotivationCustomer Engagement
Tools & Technologies
Point-Of-Sale SystemsMicrosoft Office
Industry Keywords
Pet CareCustomer LoyaltyOperational GoalsAnimal Care StandardsRetail Environment
About the role
Key responsibilities & impact- Support the General Manager in running a high-performing Pet Care Center
- Lead partners, care for pets, and deliver exceptional customer experiences
- Serve as lead in the General Manager’s absence
- Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals
- Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty
- Support hiring, onboarding, training, and ongoing development of store partners
- Provide coaching, feedback, and recognition
- Maintain a clean, organized, and visually appealing store
- Support daily store operations and drive sales, service, and operational goals
- Monitor store performance metrics and share results with the General Manager
- Assist with inventory control, merchandising execution, and promotional events
- Resolve escalated customer concerns
- Coach partners on selling skills, pet care knowledge, and customer engagement
- Assist with performance management and accountability
- Execute merchandising standards and ensure accurate inventory levels
- Support labor efficiency, task prioritization, and operational routines
- Ensure compliance with company policies, procedures, and safety standards
- Perform cashiering and point-of-sale transactions
- Travel occasionally for training, meetings, or community engagement
Requirements
What you’ll need- 2+ years of retail experience, including supervisory or management experience
- Proven ability to lead, coach, and motivate a team
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Proficiency with point-of-sale systems and Microsoft Office applications
- Passion for animals and knowledge of pet care strongly preferred
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
- Must be able to work regularly in a Pet Care Center retail environment and on the sales floor
Benefits
Comp & perks- Purpose-driven work that makes a difference for pets and people
- Hands-on leadership experience and career growth opportunities
- Supportive, inclusive culture built on teamwork and authenticity
- Health and financial benefits
- 401(k)
- Incentives
- PTO