Petco

Manager

• Support the General Manager in running a high-performing Pet Care Center
• Lead partners, care for pets, and deliver exceptional customer experiences
• Serve as lead in the General Manager’s absence
• Uphold Petco’s animal care standards and promote a safe, welcoming environment
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty
• Support hiring, onboarding, training, and ongoing development of store partners
• Provide coaching, feedback, and recognition
• Maintain a clean, organized, and visually appealing store
• Support daily store operations and drive sales, service, and operational goals
• Monitor store performance metrics and share results with the General Manager
• Assist with inventory control, merchandising execution, and promotional events
• Resolve escalated customer concerns
• Coach partners on selling skills, pet care knowledge, and customer engagement
• Assist with performance management and accountability
• Support labor efficiency, task prioritization, operational routines, and policy compliance
• Execute merchandising standards and ensure accurate inventory levels

Assistant Manager

• Support the General Manager in running a high-performing Pet Care Center
• Lead partners, care for pets, and deliver exceptional customer experiences
• Serve as lead in the General Manager’s absence
• Lead, motivate, engage, coach, and develop store partners
• Support hiring, onboarding, training, performance management, and accountability
• Maintain a clean, organized, and visually appealing store
• Support daily store operations and drive sales, service, and operational goals
• Monitor store performance metrics and share results with the General Manager
• Assist with inventory control, merchandising execution, and promotional events
• Ensure compliance with company policies, procedures, animal-care standards, and safety requirements
• Resolve escalated customer concerns
• Perform cashiering and point-of-sale transactions
• Occasionally complete bank deposits, merchandise transport, community events, training, or meetings

• Provide leadership and guidance to stores to achieve district sales and profit goals
• Develop and implement plans, policies, and procedures to maximize profits
• Analyze and monitor sales and expense figures for each store and recommend improvements
• Present district sales figures to the Regional Manager
• Visit all district stores regularly and conduct inspections
• Ensure timely implementation of company policies, procedures, and merchandising programs
• Recruit, train, develop, and manage Store Management
• Ensure associates provide outstanding customer service and take corrective action when necessary
• Counsel Store Managers on personnel issues, store events, problem solving, and crisis intervention
• Foster communication with store personnel and the community
• Set individual and store goals and track progress
• Visit competitor locations and report changes in prices, operations, and policies
• Audit store paperwork and cash control procedures
• Ensure compliance with shrink reduction and Asset Protection programs
• Coordinate new store openings, remodels, and store equipment repairs
• Ensure store paperwork is accurate and timely and route correspondence appropriately
• Monitor merchandise levels and coordinate stock balancing between stores
• Audit quarterly and annual physical inventory counts
• Complete semi-annual performance evaluations and annual merit increase recommendations for Store Managers
• Ensure employee reviews are administered before due dates
• Communicate district situations and conditions to appropriate management or departments
• Travel between stores, sometimes several hundred miles per week

District Manager

• Lead a high-performing Pet Care Center focused on pets, partners, customers, and business results
• Champion animal health, safety, and humane care
• Create a welcoming environment for pets and pet parents
• Build, lead, hire, train, coach, and develop an inclusive team
• Drive sales growth, profitability, and operational excellence
• Analyze financial and operational results and improve performance
• Manage labor, payroll, and expenses
• Execute merchandising, inventory, and operational processes
• Represent Petco through local events, adoption initiatives, and community partnerships
• Develop leadership bench strength and succession plans
• Lead performance management, coaching, accountability, learning, and career development
• Ensure safe opening and closing procedures and security protocols
• Maintain store appearance, cleanliness, and safety standards
• Manage loss prevention, inventory controls, administrative, payroll, and inventory tasks
• Engage customers on the sales floor and perform cashiering and point-of-sale transactions

General Manager

• Support the General Manager in running a high-performing Pet Care Center
• Lead partners, care for pets, and deliver exceptional customer experiences
• Serve as lead in the General Manager’s absence
• Lead, motivate, and engage store partners
• Support hiring, onboarding, training, and ongoing development
• Provide coaching, feedback, and recognition
• Maintain a clean, organized, and visually appealing store
• Support daily store operations and drive sales, service, and operational goals
• Monitor store performance metrics and share results with the General Manager
• Assist with inventory control, merchandising execution, and promotional events
• Resolve escalated customer concerns
• Uphold animal care, safety, company policy, and operational standards
• Assist with performance management, labor efficiency, task prioritization, and operational routines

Medical Director

• Lead and manage all hospitals in the assigned area to drive hospital growth and deliver performance objectives
• Manage, develop, mentor, evaluate, and coach hospital veterinarians and medical leaders
• Provide medical support to relief doctors as needed
• Conduct in-hospital evaluations to improve hospital flow and efficiencies
• Serve as primary medical contact for Petco-owned hospitals and ensure policy, procedure, and legal compliance
• Oversee radiation safety, equipment maintenance, compliance programs, and controlled substance compliance
• Ensure Vetco Total Care hospitals uphold Petco standards, mission, and values
• Support escalated client concerns, professional liability submissions, and potential small claims proceedings
• Monitor veterinarian adherence to medical standards and review medical records to provide feedback and direction
• Review and analyze key metrics to improve veterinarian production
• Maintain positive work environments that foster efficiency, profitability, and partner retention
• Practice high-quality medicine as needed
• Assist with recruitment, interviewing, hiring, and onboarding
• Support hospital performance, operating and capital budgets, financial objectives, and budget expectations
• Travel frequently between area hospital locations, with up to 20% overnight travel
• Hold relevant permits and responsible veterinarian responsibilities as required
• Support DEA registration responsibilities
• Obtain veterinary licensure in every state where assigned hospitals are located
• Disseminate knowledge to improve patient and client care
• Directly supervise veterinarians within the assigned region

Area Medical Director – Long Island/North NY

• Lead and provide management to all hospitals in the assigned area to drive hospital growth and deliver performance objectives
• Manage, develop, and mentor hospital veterinarians and medical leaders through evaluation and coaching
• Provide medical support to relief doctors as needed
• Conduct in-hospital evaluations to improve hospital flow and efficiencies
• Serve as the primary medical contact for Petco-owned hospitals in the assigned area
• Ensure compliance with hospital policies, procedures, and local, state, and federal laws
• Oversee radiation safety, equipment maintenance, and compliance programs
• Partner with hospital DVMs and leaders on controlled substance compliance
• Ensure Vetco Total Care hospitals uphold Petco standards, mission, and values
• Manage escalated client concerns, including professional liability submissions and potential small claims proceedings
• Monitor veterinarian adherence to medical standards and review electronic medical records to provide feedback
• Analyze key metrics to improve veterinarian production
• Maintain a positive work environment that supports efficiency, profitability, and partner retention
• Practice high-quality medicine as needed
• Assist with recruitment, interviewing, hiring, and onboarding
• Support hospital performance, operating and capital budgets, and financial objectives
• Travel frequently between area hospital locations, with potential for up to 20% overnight travel
• Perform additional duties as assigned
• Hold relevant permits and/or responsible veterinarian responsibilities as required
• Obtain and support hospital DEA registration responsibilities
• Obtain veterinary licensure in every state where assigned hospitals are located
• Disseminate knowledge to improve patient and client care

Area Medical Director – NJ/NYC Market

Analyst

• Maintain in-stock levels to goal through SKU-level replenishment and allocation strategies
• Manage SKU/location baseline and promotional lift sales forecasts
• Manage inventory replenishment and allocation strategies for promotional, financial, assortment/transition, and other business goals
• Collaborate with Merchandise Planner on promotional and secondary planning, including identifying sales lift and needed inventory support
• Identify and resolve inventory opportunities from distribution center to store
• Drive operational and service goals including in-stock, inventory budget, inventory turnover, and IMROI
• Define SKU entrance and exit strategies with merchant and merchandise planning partners and execute strategies
• Perform root cause analysis through exception reporting
• Develop cross-functional strategies to achieve shop/department-level goals
• Build and maintain internal and external cross-functional relationships
• Communicate with store partners to achieve strategic results
• Support vendor management through collaborative forecasting meetings and analysis of vendor SKUs
• Participate in system certification, professional development, and expansion of business, inventory, and supply chain knowledge
• No supervisory responsibilities

Demand Planning Analyst

Veterinarian

• Facilitate connection with a student program advisor or professor for the Educational Outreach team and Area Medical Director to align the program and offerings with school policies
• Plan, coordinate and help advertise four live events per year for classmates, such as lunch & learns, hands-on wet labs and social events
• Encourage classmates to attend events through timely email communications and internal posting opportunities
• Help ensure events run smoothly through pre-planning, ordering supplies, communicating additional needs and marketing
• Provide ideas and input to the Educational Outreach coordinator about valuable events
• Attend one monthly 30-minute check-in call with the Educational Outreach Coordinator via Zoom
• Attend one monthly personal development call with a local Area Medical Director via Zoom or in person
• Communicate promptly with Educational Outreach Coordinators via email
• Share information about events, externships, mentorship and job opportunities four times per year
• Represent Vetco Total Care at school career fairs and alumni events
• Support five onsite events and various marketing outreach initiatives

Veterinary Student Ambassador

• Facilitate connection with student program advisor or professor for the Educational Outreach team and Area Medical Director
• Plan, coordinate and help advertise four live events per year for classmates, including lunch & learns, hands-on wet labs and social events
• Encourage classmates to attend events through timely email communications and internal posting opportunities
• Pre-plan events, order supplies, communicate additional needs and market events
• Provide input on valuable event types for classmates
• Attend one monthly 30-minute check-in call with the Educational Outreach Coordinator via Zoom
• Attend one monthly personal development call with a local Area Medical Director via Zoom or in person
• Communicate with Educational Outreach Coordinators via email
• Share information about events, externships, mentorship and job opportunities four times per year
• Represent Vetco Total Care at school career fairs and alumni events
• Support five onsite events and various marketing outreach initiatives

• Facilitate connections with a student program advisor or professor for the Educational Outreach team and Area Medical Director
• Plan, coordinate, and help advertise four live events per year for classmates, including lunch & learns, hands-on wet labs, and social events
• Encourage classmates to attend events through timely email communications and internal posting opportunities
• Pre-plan events, order supplies, communicate additional needs, and market events
• Provide ideas to the Educational Outreach coordinator about valuable events for classmates
• Attend one monthly 30-minute check-in call with the Educational Outreach Coordinator via Zoom
• Attend one monthly personal development call with a local Area Medical Director via Zoom or in person
• Communicate with Educational Outreach Coordinators via email
• Share information about events, externships, mentorship, and job opportunities four times per year
• Represent Vetco Total Care at school career fairs and alumni events
• Support five onsite events and various marketing outreach initiatives

General

• Ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers
• Supervise partners and serve as a point of contact when management is not present
• Uphold animal care standards and policies related to animal welfare, safety, and store operations
• Deliver friendly, knowledgeable, and solution-oriented customer service
• Support and supervise store partners and assist with training new partners
• Maintain a clean, organized, and visually appealing store environment
• Open and close the store while following cash handling, safety, and security protocols
• Support sales, task execution, store recovery, merchandising, and promotional set-ups
• Assist with restocking, cycle counts, inventory integrity, and inventory paperwork
• Identify and communicate out-of-stocks, low inventory, and merchandising issues
• Process transactions, refunds, and exchanges accurately
• Act as the primary point of contact in the absence of store management
• Maintain merchandise presentation, accurate pricing, signage, and in-stock conditions
• Address customer questions and resolve concerns
• Provide guidance and direction to partners during assigned shifts
• Occasionally perform bank deposits, merchandise transport, or community event duties

Key Holder

Supervisor

• Ensure the health, safety, and well-being of all live animals according to Petco standards, policies, and veterinary protocols
• Complete and oversee hourly animal health checks, wellness cards, and required documentation
• Ensure proper handling, care, and documentation of adoption animals
• Act appropriately for sick or injured animals in alignment with veterinary protocols
• Coach and mentor partners in customer interactions, animal care, selling behaviors, and operational routines
• Create a welcoming and engaging environment in Companion Animal and Aquatics areas
• Drive sales, margin, and shrink performance through disciplined execution
• Analyze trends, identify opportunities, and implement improvement plans
• Order live animals while balancing welfare, inventory, sales, and margin goals
• Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle
• Serve as Leader on Duty, supporting operations, communication, safety, and compliance
• Execute animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships
• Maintain cleanliness, care, visual presentation, operational, safety, and regulatory standards
• Process transactions and deliver customer service
• Monitor sales, margin, and inventory reports
• Provide product and animal care knowledge to customers
• Train, coach, and develop partners
• Provide ongoing performance feedback and support

Assistant Manager

Assistant Manager

District Manager

General Manager

Assistant Manager

Area Medical Director – Long Island/North NY

Area Medical Director – NJ/NYC Market

Demand Planning Analyst

Veterinary Student Ambassador

Veterinary Student Ambassador

Veterinary Student Ambassador

Key Holder

Companion Animal Supervisor