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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to motivate and develop store partners while ensuring exceptional customer service and adherence to animal care standards. Proficient in retail operations, including inventory control, merchandising, and performance management.
Highest-signal resume keywords
Retail Management ExperienceTeam LeadershipCustomer Service ExcellencePoint-Of-Sale System ProficiencyPet Care Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail OperationsInventory ControlMerchandising ExecutionPerformance ManagementSales Goals Achievement
Soft Skills
Problem-SolvingDecision-MakingCommunicationInterpersonal SkillsCoaching
Tools & Technologies
Point-Of-Sale SystemsMicrosoft Office Applications
Industry Keywords
Pet CareCustomer EngagementAnimal Care StandardsOperational ComplianceStore Performance Metrics
About the role
Key responsibilities & impact- Support the General Manager in running a high-performing Pet Care Center
- Lead partners, care for pets, and deliver exceptional customer experiences
- Serve as lead in the General Manager’s absence
- Uphold Petco’s animal care standards and promote a safe, welcoming environment
- Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty
- Support hiring, onboarding, training, and ongoing development of store partners
- Provide coaching, feedback, and recognition
- Maintain a clean, organized, and visually appealing store
- Support daily store operations and drive sales, service, and operational goals
- Monitor store performance metrics and share results with the General Manager
- Assist with inventory control, merchandising execution, and promotional events
- Resolve escalated customer concerns
- Coach partners on selling skills, pet care knowledge, and customer engagement
- Assist with performance management and accountability
- Support labor efficiency, task prioritization, operational routines, and policy compliance
- Execute merchandising standards and ensure accurate inventory levels
Requirements
What you’ll need- 2+ years of retail experience, including supervisory or management experience
- Proven ability to lead, coach, and motivate a team
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Proficiency with point-of-sale systems and Microsoft Office applications
- Passion for animals and knowledge of pet care strongly preferred
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
- Ability to work in a Pet Care Center retail environment, with frequent standing, walking, bending, kneeling, reaching, and lifting
- A limited amount of travel may be required for training, meetings, or community engagement
Benefits
Comp & perks- Purpose-driven work that makes a difference for pets and people
- Hands-on leadership experience and career growth opportunities
- A supportive, inclusive culture built on teamwork and authenticity
- The chance to grow your leadership skills while having fun doing meaningful work
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role