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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge of companion animals and aquatics, ensuring their health and safety while driving sales and operational excellence in a retail environment. Capable of coaching and mentoring team members to enhance customer service and animal care practices.
Highest-signal resume keywords
Animal Care PracticesCustomer ServiceSupervisory ExperienceSales PerformanceRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Animal Health ChecksDocumentationInventory ManagementSales AnalysisOperational RoutinesAnimal HandlingCAPIHAHCCAPCTransaction Processing
Soft Skills
CommunicationOrganizational SkillsInterpersonal SkillsCoachingMentoring
Tools & Technologies
Omnichannel ExecutionBOPUSShip-From-StoreCurbsideEndless Aisle
Industry Keywords
Pet RetailCompanion AnimalsAquaticsVeterinary ProtocolsCustomer Engagement
About the role
Key responsibilities & impact- Ensure the health, safety, and well-being of all live animals according to Petco standards, policies, and veterinary protocols
- Complete and oversee hourly animal health checks, wellness cards, and required documentation
- Ensure proper handling, care, and documentation of adoption animals
- Act appropriately for sick or injured animals in alignment with veterinary protocols
- Coach and mentor partners in customer interactions, animal care, selling behaviors, and operational routines
- Create a welcoming and engaging environment in Companion Animal and Aquatics areas
- Drive sales, margin, and shrink performance through disciplined execution
- Analyze trends, identify opportunities, and implement improvement plans
- Order live animals while balancing welfare, inventory, sales, and margin goals
- Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle
- Serve as Leader on Duty, supporting operations, communication, safety, and compliance
- Execute animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships
- Maintain cleanliness, care, visual presentation, operational, safety, and regulatory standards
- Process transactions and deliver customer service
- Monitor sales, margin, and inventory reports
- Provide product and animal care knowledge to customers
- Train, coach, and develop partners
- Provide ongoing performance feedback and support
Requirements
What you’ll need- High school Diploma or GED preferred
- 1+ year of supervisory experience, preferably in a pet retail environment
- Strong knowledge of companion animals, aquatics, and animal care practices
- Excellent communication, organizational, and interpersonal skills
- High focus on customer service and people development
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
- Flexible availability, including evenings, weekends, and holidays
- Ability to work primarily in a Pet Care Center retail environment
- Limited travel may be required for training, meetings, or community engagement
Benefits
Comp & perks- Health and financial benefits
- 401K
- Incentives
- PTO
- Career growth opportunities
- Supportive, inclusive culture built on teamwork and authenticity
- Hands-on leadership experience
- Purpose-driven work that makes a difference for pets and people