Key Holder

Petco

. Ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers .

Posted 9/17/2026full-timeClarence • New York • United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and problem-solving abilities while ensuring exceptional customer service and adherence to animal care standards. Capable of managing store operations, including cash handling, inventory management, and team supervision in a fast-paced retail environment.

Highest-signal resume keywords

Retail ExperienceLeadership SkillsCustomer ServiceCash HandlingInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsCash HandlingInventory ManagementMerchandisingTransaction Processing

Soft Skills

Communication SkillsInterpersonal AbilitiesProblem-Solving SkillsMultitaskingDetail Oriented

Industry Keywords

Animal WelfareStore OperationsCustomer EngagementSafety ProtocolsRetail Supervision

About the role

Key responsibilities & impact

Ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers
Supervise partners and serve as a point of contact when management is not present
Uphold animal care standards and policies related to animal welfare, safety, and store operations
Deliver friendly, knowledgeable, and solution-oriented customer service
Support and supervise store partners and assist with training new partners
Maintain a clean, organized, and visually appealing store environment
Open and close the store while following cash handling, safety, and security protocols
Support sales, task execution, store recovery, merchandising, and promotional set-ups
Assist with restocking, cycle counts, inventory integrity, and inventory paperwork
Identify and communicate out-of-stocks, low inventory, and merchandising issues
Process transactions, refunds, and exchanges accurately
Act as the primary point of contact in the absence of store management
Maintain merchandise presentation, accurate pricing, signage, and in-stock conditions
Address customer questions and resolve concerns
Provide guidance and direction to partners during assigned shifts
Occasionally perform bank deposits, merchandise transport, or community event duties

Requirements

What you’ll need

Previous retail experience required; key holder or supervisory experience preferred
Strong leadership, problem-solving, and decision-making skills
Excellent communication and interpersonal abilities
Ability to multitask and thrive in a fast-paced environment
Basic math skills and experience handling cash and transactions
Reliable, responsible, and detail oriented
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
A limited amount of travel may be required for training, meetings, or community engagement

Benefits

Comp & perks

Purpose-driven work that makes a difference for pets and people
Opportunities to build leadership skills and grow your career
A collaborative, inclusive team culture
A strong stepping stone for future leadership opportunities
Health and financial benefits
401K
Incentives
PTO