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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates operational leadership in veterinary practices, focusing on team management, client experience, and financial performance. Proficient in P&L management, scheduling, and maintaining compliance with industry standards.
Highest-signal resume keywords
Veterinary Practice ManagementP&L ManagementTeam LeadershipClient Experience EnhancementMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational LeadershipSchedulingInventory ManagementData AnalysisRadiological SafetyCustomer ServiceFinancial ReportingTraining and DevelopmentProblem ResolutionCompliance with OSHA Standards
Soft Skills
Excellent Communication SkillsDecision-MakingCompassionate AttitudeTeam CollaborationAdaptability
Certifications & Qualifications
Bachelor’s Degree or Equivalent Experience
Industry Keywords
Veterinary HospitalsMulti-Unit LeadershipClient ExperienceVeterinary Assistant/Technician ExperiencePetco and Vetco Policies
About the role
Key responsibilities & impact- Provide operational leadership to a minimum of two veterinary hospitals
- Execute direction from the Area Operations Manager
- Lead hospital paraprofessionals to drive operational excellence, patient care, client experience, and team cohesion
- Manage day-to-day practice functions including scheduling, equipment maintenance, inventory, invoicing, patient scheduling, training, radiological safety, and elevated client concerns
- Oversee hiring, training, reviews, counseling, and separation of paraprofessional partners with AOM and HRBP support
- Create and maintain paraprofessional and veterinarian schedules
- Review P&L reporting and partner with the AOM to increase revenue and exceed financial targets
- Develop weekly and monthly plans, track results, and ensure goal attainment
- Build sustainable reinvestment models for people and hospitals
- Escalate partner and client issues to appropriate operational, medical, and HR leaders
- Collaborate with Petco retail stores and local Vetco clinic teams to provide a seamless customer experience
- Schedule appointments, educate clients, relay test results, maintain inventory and records, and manage accounts receivable
- Maintain OSHA standards and enforce Petco and Vetco Total Care policies
- Support weekly market meetings and implement Petco initiatives
- Provide coverage when the AOM is out of office
- Assist with relief DVMs and new hospital launches
- Resolve patient, client, and hospital partner issues
- Provide backup front desk support and answer telephones
- Assist with market initiatives and mentor LODs and HOMs
- Perform additional duties and special projects as assigned
Requirements
What you’ll need- 3–5 years of previous experience working in veterinary practice
- 3+ years in a management role, including customer service
- Previous P&L management experience
- Excellent written and verbal communication skills
- Ability to make decisions, delegate tasks and responsibilities, and drive results
- Compassionate and sympathetic, with a professional attitude during emotional and stressful situations
- Telephone etiquette and basic computer skills
- Microsoft Office suite proficiency
- Team player willing to continue learning, offer creative ideas, and accept continual change
- Ability to work productively and navigate ambiguity or uncertainty in a fast-paced environment
- Bachelor’s degree or equivalent experience (desired)
- Multi-unit leadership and/or large practice experience would be a plus
- Reporting and data analysis experience
- Veterinary Assistant/Technician experience in positions of increased responsibility
- Licensed Veterinary Technician or Certified Veterinary Assistant is not required
- Ability to bend, kneel, lift up to 30 pounds, and stand for long periods
- Ability to commute between two hospitals and spend equal time in both hospitals
- For existing HOMs: current hospital performance must be top quartile; ready-now HLOD support; Voice of the Client scores of 9.0 or better; good hospital engagement and Voice of the Partner scores; good talent development
Benefits
Comp & perks- Petco wellbeing support and career development opportunities
- Career path development
- Employee wellness support
- Equal opportunity employment