Senior Veterinary Practice Manager

Petco

. Provide operational leadership to a minimum of two hospitals within the assigned area .

Posted 11/9/2026full-timePalm Beach Gardens • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates operational leadership in veterinary practice management, focusing on team development, financial oversight, and high-quality patient care. Proficient in managing multi-unit operations while fostering collaborative relationships with staff and clients.

Highest-signal resume keywords

Veterinary Practice ManagementP&L ManagementTeam LeadershipClient CommunicationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInventory ManagementData AnalysisRadiological SafetyMicrosoft Office Suite Proficiency

Soft Skills

Excellent Communication SkillsCompassionate AttitudeFlexibilityChange AgilityTeam Player

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

Veterinary PracticeClient ExperienceOperational LeadershipHospital EngagementVoice of the Client

About the role

Key responsibilities & impact

Provide operational leadership to a minimum of two hospitals within the assigned area
Execute direction from the Area Operations Manager
Lead hospital paraprofessionals to drive operational excellence, efficiency, high-quality patient care, and excellent client experience
Build productive relationships with Veterinarians and foster a positive, cohesive team environment
Manage daily practice functions including scheduling, equipment maintenance, inventory, ordering, invoicing, patient scheduling, training, radiological safety, and escalated client concerns
Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners with the AOM and HRBP
Create and maintain paraprofessional and Veterinarian schedules
Review P&L reporting and partner with the AOM to increase revenue and exceed financial targets
Develop weekly and monthly plans, track results, and ensure goal attainment
Escalate partner or client issues to the AOM, Area Medical Director, and/or HRBP
Collaborate with Petco stores and Vetco clinic teams to provide a seamless customer experience
Schedule appointments, provide client education, relay test results, maintain inventory and records, and manage accounts receivable
Maintain OSHA standards and enforce Petco and Vetco Total Care policies
Support weekly market meetings and implementation of Petco initiatives
Provide coverage when the AOM is out of office
Manage relief DVMs across multiple locations and support new hospital launches
Resolve patient, client, and hospital partner issues promptly
Provide backup front-desk support and answer telephones as needed
Perform additional duties and special projects
Assist with market initiatives and mentor LODs and HOMs
Commute between the two hospitals, spending equal time at both as directed by the AOM
Recruit, interview, hire, train, mentor, coach, delegate assignments, and partner with HR on discipline and termination
Report to the Area Operations Manager

Requirements

What you’ll need

3–5 years previous experience working in veterinary practice
3+ years in a management role, including customer service
Previous P&L management
Excellent written and verbal communication skills
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners
Compassionate and sympathetic, with a professional attitude during emotional and stressful situations
Telephone etiquette and basic computer skills
Microsoft Office suite proficiency
Team player willing to continue learning, offer creative ideas, and accept continual change
Change agility in a fast-paced and evolving environment
Flexibility and resilience when adapting to changing needs, conditions, priorities, or opportunities
Ability to set challenging goals, take ownership, make decisions, and execute actions
For existing HOMs: current hospital performance must be top quartile
Ready-now HLOD able to support the current home hospital
Voice of the Client scores of 9.0 or better
Good hospital engagement and Voice of the Partner scores
Good developer of talent
Bachelor's degree or equivalent experience
Multi-unit leadership and/or large practice experience would be a plus
Reporting and data analysis experience
Veterinary Assistant/Technician experience in positions of increased responsibility
Licensed Veterinary Technician or Certified Veterinary Assistant is not required
Ability to bend, kneel, lift up to 30 pounds, and stand for long periods
Ability to communicate with clients, veterinary specialists, store partners, and product/service providers

Benefits

Comp & perks

Equal Opportunity Employer
Petco values and culture centered on pet wellbeing, employee authenticity, career development, and wellbeing
Full-time employment