Seasonal Customer Service Representative

Petite Plume

. Respond to customer inquiries via phone, email, chat, and other support channels .

Posted 9/15/2026part-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in using customer support platforms to manage inquiries and maintain organized customer records.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsStrong Oral Communication SkillsExperience With Customer Support PlatformsBrand Voice Consistency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order TroubleshootingCustomer Interaction DocumentationEmail InvoicingProduct RecommendationsReturns Management

Soft Skills

WarmthProfessionalismCollaborationFlexibilityPassion For Customer Experience

Tools & Technologies

GorgiasShopifyRoute

Industry Keywords

E-Commerce SupportClient-Facing RoleHospitality Experience

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, chat, and other support channels
Assist with pre-purchase questions, including product recommendations, sizing, fabric details, and gifting guidance
Resolve post-purchase inquiries related to orders, shipping, deliveries, returns, exchanges, and product concerns
Troubleshoot order issues, delivery concerns, and returns questions
Complete customer purchases over the phone and create email invoices when requested
Document customer interactions, order updates, and resolutions in customer support platforms
Maintain detailed and organized customer records
Collaborate with teammates during peak seasonal demand while meeting service level expectations
Represent the Petite Plume brand with warmth, professionalism, and passion for memorable customer experiences

Requirements

What you’ll need

1–2 years of demonstrated customer service experience in a client-facing, hospitality, or e-commerce support role
Strong written and oral communication skills
Ability to maintain brand voice consistency
Availability to work a flexible schedule, including weekends and key holidays throughout November and December
Willingness to increase availability during peak business periods when additional support is needed
Experience with customer support platforms including Gorgias, Shopify, Route, and other internal systems

Benefits

Comp & perks

Part-time seasonal position averaging 20 hours per week
Opportunity to flex up to full-time hours during peak holiday season