Petite Plume

Customer Support

• Respond to customer inquiries via phone, email, chat, and other support channels
• Assist with pre-purchase questions, including product recommendations, sizing, fabric details, and gifting guidance
• Resolve post-purchase inquiries related to orders, shipping, deliveries, returns, exchanges, and product concerns
• Troubleshoot order issues, delivery concerns, and returns questions
• Complete customer purchases over the phone and create email invoices when requested
• Document customer interactions, order updates, and resolutions in customer support platforms
• Maintain detailed and organized customer records
• Collaborate with teammates during peak seasonal demand while meeting service level expectations
• Represent the Petite Plume brand with warmth, professionalism, and passion for memorable customer experiences

Seasonal Customer Service Representative