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Pfizer

Business Engagement Lead – Senior Manager

Pfizer

. Build trusted relationships with senior BU leaders and the Patient Services Leadership team .

Posted 11/11/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing Specialty Patient Services technology initiatives, including AI and automation implementation, while ensuring compliance with governance and operational standards. Proven ability to translate business priorities into actionable technology plans and deliver effective training and change management strategies.

Highest-signal resume keywords
AI ImplementationSalesforce CRM ExperienceDelivery GovernancePatient Services TechnologyData Platform Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI SolutionsAutomation OpportunitiesChange ManagementIncident ManagementRelease ManagementData AnalyticsOperational RequirementsWorkflow IntegrationGovernance StandardsEscalation Management
Soft Skills
Relationship BuildingBusiness EngagementLeadershipCollaborationCommunication
Tools & Technologies
Salesforce CRMVeevaDigital Engagement PlatformsPatient Services TechnologiesData Platforms
Industry Keywords
Specialty Business UnitPatient AccessGo-To-Market ModelsRegulated EnvironmentManaged Service Delivery

About the role

Key responsibilities & impact
  • Build trusted relationships with senior BU leaders and the Patient Services Leadership team
  • Serve as the primary AI, Digital, and data partner for Specialty Business Unit Patient Services
  • Translate business priorities into executable technology plans and deliverable roadmaps
  • Maintain understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements
  • Shape delivery plans, sequencing, and dependency management for technology initiatives
  • Identify and implement AI and automation opportunities to improve efficiency and remove access barriers
  • Own Specialty Patient Services capability roadmaps
  • Lead governance for programs, enhancements, and releases
  • Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams
  • Own run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management
  • Implement governance for demand management, release planning, and risk escalation
  • Ensure adherence to system lifecycle, validation, and change management standards
  • Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases
  • Drive business adoption through workflow integration, training, and change management
  • Ensure AI solutions comply with privacy, security, and promotional guardrails

Requirements

What you’ll need
  • Bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
  • Experience supporting US Commercial and/or Patient Services technology domains
  • Proven experience in business engagement, delivery governance, and escalation management
  • Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies
  • Working knowledge of data platforms and AI/analytics enablement, focused on implementation and adoption
  • Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment
  • Experience managing offshore or managed service delivery models
  • Ability to travel based on business needs
  • Permanent work authorization in the United States

Benefits

Comp & perks
  • 17.5% bonus target through Pfizer’s Global Performance Plan
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Relocation assistance may be available based on business needs and/or eligibility