Business Product Director – Coach 360

Pfizer

. Serve as the primary strategic partner to assigned business units and leadership teams .

Posted 9/24/2026full-timeUnited StatesLead💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business partnership, stakeholder management, and platform delivery, with a strong focus on Customer Engagement Platforms and AI-enabled technologies. Proven ability to influence cross-functional teams and drive change management initiatives within a matrixed organization.

Highest-signal resume keywords

Customer Engagement PlatformsStakeholder ManagementAI-Enabled Learning TechnologiesProject ManagementCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Platform DeliveryData IntegrityVendor ManagementReportingBusiness TransformationCommercial OperationsProduct ManagementField Sales RealignmentAI FluencyCoaching Effectiveness

Soft Skills

Relationship ManagementInfluencing SkillsCollaborationCoachingLeadership

Tools & Technologies

VeevaCoach 360ScoutPfizer AlignClaudeMicrosoft Copilot

Industry Keywords

Matrixed OrganizationBusiness Unit PrioritiesChange ManagementOperational IntegrityProgram Prioritization

About the role

Key responsibilities & impact

Serve as the primary strategic partner to assigned business units and leadership teams
Build trusted relationships and understand coaching and development priorities
Ensure business unit priorities are reflected in the Coach 360 roadmap
Represent business unit needs, constraints, and opportunities in intake, prioritization, and governance discussions
Lead adoption and change management efforts for assigned business units
Lead reorganizations impacting Coach 360 alignment with cross-functional partners, Pfizer Align, and the vendor
Translate business unit requirements into platform delivery with clear handoffs and consistent service
Contribute to Coach 360 platform strategy, governance, roadmap prioritization, platform delivery, and operational integrity
Own assigned cross-functional program relationships and related Coach 360 platform work
Own assigned platform capabilities such as AI Simulation, Video Campaign, reporting, and data integrity
Support GCET L&E Quarterly, Semester, and Annual LxP reporting cycles with platform insights and coaching effectiveness narrative
Influence senior stakeholders across a matrixed organization without direct line authority
Report to the Product Owner, Coach 360 Coaching Platform
Partner with the Business Product Director peer and Product Manager, Coach 360 on service consistency, handoffs, delivery, and enablement

Requirements

What you’ll need

Bachelor’s degree with a minimum 8+ years of relevant work experience
Relevant experience preferably in commercial operations, product management, business transformation, platform leadership, enterprise enablement or customer-facing management
Strong business partnership and relationship management experience
Strong cross-functional collaboration and stakeholder management experience in a matrixed commercial organization
Ability to translate business unit needs into platform and program priorities
Deep knowledge of Customer Engagement Platforms across business units and Therapeutic Areas
Experience with Veeva, Coach 360, Scout, and related Customer Engagement Platform tools and systems
Experience managing field sales realignments and utilization of Pfizer Align
Experience with platform delivery, data integrity, vendor management, and reporting
Experience with AI-enabled learning and simulation technologies
AI fluency, including use of Claude and Microsoft Copilot
Project management experience at mid-to-large scale
Breadth of diverse leadership experiences, including influencing and collaborating with peers, developing and coaching others, and creating measurable business impact
Must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan bonus target of 20.0% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Hybrid work arrangement: 2-3 days onsite/week