Care Coordinator

Pfizer

. Own 100% of assigned cases and manage the patient journey from HUB enrollment through post-fill follow-up .

Posted 10/23/2026full-timeRemote • Illinois • United StatesSeniorLead💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient journeys through reimbursement and access support, including conducting benefits investigations and navigating prior authorization processes. Proficient in maintaining compliance and effective communication with patients, providers, and cross-functional teams.

Highest-signal resume keywords

Patient Journey ManagementBenefits Investigation and VerificationPrior Authorization and Appeals ProcessesReimbursement and Access SupportPatient Communication and Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits InvestigationPrior AuthorizationReimbursement ProcessesCopay ProgramsDocumentation ManagementPatient EnrollmentCase ManagementAdverse Event ReportingPatient ConfidentialityAccess Support

Soft Skills

Communication SkillsRelationship BuildingCritical ThinkingOrganizational SkillsCollaboration Skills

Tools & Technologies

PolarisDocuSignCopay PortalIQVIAKite Works

Industry Keywords

Pharmaceutical ExperienceCustomer-Facing RolesSpecialty Pharmacy NetworksCo-Pay Assistance ProgramsGovernment Payment Systems

About the role

Key responsibilities & impact

Own 100% of assigned cases and manage the patient journey from HUB enrollment through post-fill follow-up
Serve as the central point of contact for patients/caregivers and healthcare providers regarding reimbursement and access support
Educate patients, caregivers, and healthcare providers on reimbursement, access, and coverage
Conduct benefits investigation and verification, including product and baseline-test coverage
Review Summary of Benefits and explain out-of-pocket costs, deductibles, copays, maximizers, accumulators, and reimbursement programs
Obtain missing Patient Enrollment Form information and verify testing, voucher, and Interim Care selections
Manage prior authorization submissions, verification, appeals support, and deadlines
Schedule, reschedule, and confirm patient appointments and baseline assessments
Coordinate patient assessment testing with IQVIA/MDX and other vendors
Administer Interim Care, extended Interim Care, voucher, and copay programs
Maintain copay portal access, support copay-card enrollment, and manage eligibility attestations
Triage vouchers, paid prescriptions, and Interim Care fills in Polaris
Conduct post-prescription follow-up at 10 and 45 days
Manage case types, documentation, secure messages, texting, faxing, and prescription triage in Polaris
Review prior authorization, appeal, and Patient Enrollment Form documentation
Maintain real-time case comments and manage required patient/provider consents through DocuSign
Report adverse events in accordance with company requirements
Communicate compliantly using approved materials and follow company compliance guidelines
Collaborate with internal and external colleagues to improve the patient access journey
Link customer insights to approved resources addressing patient access barriers
Protect patient confidentiality and build trust through compliant follow-up

Requirements

What you’ll need

B.S. or B.A. Degree
8+ years of pharmaceutical (or related) experience in customer-facing roles/functions
Experience as an FRM, PAC, ACM, FAS or working experience within access and Reimbursement
Demonstrated ability to communicate directly with patients, providers, and cross-functional colleagues
Proficiency conducting benefit investigation and verification directly with payers
Working knowledge of prior authorization and appeals processes
Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs
Ability to own a high volume of concurrent cases with disciplined documentation and follow-through
Ability to meet adverse event reporting obligations with frequent, direct patient contact
Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and Specialty Medication
Appropriate and compliant communication and collaboration with cross-functional field-based colleagues
Alignment with HQ stakeholders to support patient access
Candidates must be authorized to be employed in the U.S. by any employer
This position requires permanent work authorization in the United States
Nice-to-have: Patient/customer-facing access and reimbursement education experience
Nice-to-have: Working proficiency in Polaris
Nice-to-have: Experience working with a HUB
Nice-to-have: Experience with Kite Works, DocuSign, copay portal administration, third-party vendors, Interim Care/free goods/bridge programs, PBM and major medical benefit coverage pathways
Excellent written and verbal communication skills
Exceptional relationship-building, critical-thinking, organizational, and collaboration skills
Flexibility to work across different time zones if needed
Ability to travel approximately 10% to 20%

Benefits

Comp & perks

Pfizer Global Performance Plan with a bonus target of 20.0% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility