Care Coordinator – Secondment

Pfizer

. Own 100% of assigned patient cases and manage the patient journey from HUB enrollment through post-fill follow-up .

Posted 9/29/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient cases throughout the healthcare journey, including reimbursement processes, prior authorization, and patient education. Proficient in collaborating with healthcare providers and cross-functional teams to enhance patient access and support.

Highest-signal resume keywords

Patient Case ManagementBenefit Investigation and VerificationPrior Authorization and Appeals KnowledgeReimbursement and Access SupportExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmaceutical ExperienceReimbursement ProgramsCopay ProgramsDocumentation ManagementPatient Journey UnderstandingSpecialty Pharmacy KnowledgeAdverse Event ReportingRegulatory ComplianceCritical ThinkingOrganizational Skills

Soft Skills

Relationship-BuildingEmpathyCollaborationAttention to DetailFlexibility

Tools & Technologies

PolarisDocuSignKiteworks

Industry Keywords

Patient AccessHealthcare ProvidersCustomer-Facing RolesPharmacy Benefit ManagersSpecialty Medications

About the role

Key responsibilities & impact

Own 100% of assigned patient cases and manage the patient journey from HUB enrollment through post-fill follow-up
Serve as the primary point of contact for patients, caregivers, and healthcare providers regarding reimbursement and access support
Educate patients, caregivers, and healthcare providers on reimbursement, access, and coverage
Conduct benefits investigation and verification, including calls with payers and patients
Explain out-of-pocket costs, deductibles, copays, reimbursement programs, maximizers, and accumulators
Verify product and baseline-test coverage across pharmacy benefit managers and major medical insurance
Oversee prior authorization submissions, verification, and appeals support
Coordinate appointments, baseline assessments, patient testing, and provider confirmations
Administer Interim Care, extended Interim Care, voucher, and copay programs
Triage vouchers, paid prescriptions, and Interim Care fills in Polaris
Conduct post-prescription follow-ups at 10 and 45 days
Manage case records, documentation, secure messages, texting, faxing, and prescription triage in Polaris
Coordinate with HUB partners, Pfizer colleagues, Patient Support Program employees, and third-party vendors
Manage patient consents through DocuSign and correspondence through Kiteworks encrypted email
Report adverse events and comply with company safety, regulatory, confidentiality, and content-control requirements
Work cross-functionally to improve the patient access journey and address access barriers

Requirements

What you’ll need

B.S. or B.A. Degree
8+ years of pharmaceutical or related experience in customer-facing roles/functions
Experience as an FRM, PAC, ACM, FAS, or within access and reimbursement
Experience communicating directly with patients, providers, and cross-functional colleagues
Proficiency conducting benefit investigation and verification directly with payers
Working knowledge of prior authorization and appeals processes
Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs
Ability to manage a high volume of concurrent cases with disciplined documentation and follow-through
Ability to meet adverse event reporting obligations
Strong understanding of reimbursement, government payment systems, specialty pharmacy networks, copay assistance programs, and specialty medications
Compliant communication and collaboration with cross-functional field-based colleagues
Alignment with headquarters stakeholders on patient access
Excellent written and verbal communication skills
Exceptional relationship-building skills, especially with elderly age groups
Trust, integrity, empathy, and patience
Strong presentation, attention to detail, organizational, critical thinking, collaboration, and networking skills
Ability to work in a team environment
Understanding of specialty pharmaceuticals and patient journeys
Adherence to regulatory and compliance standards
Flexibility to work across different time zones if needed
Candidates must be authorized to be employed in the U.S. by any employer
Position requires permanent work authorization in the United States
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Remote colleagues work from home 5 days a week
Approximately 10% to 20% travel
Relocation assistance may be available based on business needs and/or eligibility
Equal opportunity employment
Accessibility assistance for the application process and interviewing