Director, AI Experience Design Lead

Pfizer

. Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces .

Posted 10/9/2026full-timeUnited StatesSenior💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI-driven experience design, including the development and evolution of design systems and conversational UX. Proven ability to lead high-performing design teams while delivering complex digital products that meet business objectives and user needs.

Highest-signal resume keywords

Experience DesignConversational UXAI-Driven Experience DesignDesign System ManagementPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design StandardsDesign TokensInteraction DesignVisual DesignPrototypingAccessibility ComplianceAnalytical SkillsProblem-Solving SkillsSystems ThinkingProduct Thinking

Soft Skills

Executive CommunicationStorytellingLeadershipCoachingInfluencing

Tools & Technologies

APIsAI ToolsDesign-Token PipelinesWCAG 2.1 AA Compliance

Industry Keywords

AI-First DesignAgentic AIHigh-Impact Digital ProductsEnterprise EnvironmentsMatrixed Environments

About the role

Key responsibilities & impact

Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces
Deliver design standards as code, including tokens, patterns, and components shipped into the engineering build pipeline
Track adoption in code, pattern usage, override rates, and exception requests; retire ineffective patterns
Connect design outcomes to KPIs including adoption, task success, trust, time-to-resolution, and first-pass compliance
Ship production design work using new AI tools and set the design bar for the team
Independently lead end-to-end design execution for high-impact, ambiguous initiatives
Serve as design authority for Agentic AI experiences and own conversational UX across chat and voice
Define assistant behaviors including tone, voice, refusal patterns, transparency cues, and explainability
Partner with AI, Data, Product, and Engineering teams on LLM-enabled products
Maintain excellence across interaction design, visual design, systems thinking, product thinking, and storytelling
Advise Product, Engineering, and executive stakeholders on design and AI concepts
Support product vision and roadmap prioritization
Build, lead, and grow a high-performing experience design team
Own the team operating budget and staffing; partner with Finance on annual planning

Requirements

What you’ll need

Must have a bachelor's degree with at least 8 years of progressive experience in Experience Design, UX, or Product Design, with a proven track record of delivering complex, high-impact digital products and experiences in enterprise or highly matrixed environments OR a master's degree with at least 7 years of experience OR a PhD with 5+ years of experience
5+ years of direct people management experience, including hiring, developing, and leading high-performing design teams
Working fluency with front-end development principles, APIs, and design-token pipelines
Experience owning and evolving design systems and AI-first interaction patterns at scale
Deep expertise in AI-driven experience design, including hands-on experience designing Agentic AI workflows and Conversational UX (chat and/or voice)
Advanced understanding of AI system behavior, transparency cues, explainability patterns, refusal behaviors, safety guardrails, and responsible AI interaction models
Exceptional design judgment and craft excellence, producing end-to-end design work from problem framing through high-fidelity, interactive, and executive-ready prototypes
Outstanding executive communication and storytelling skills
Expertise in accessibility and inclusive design, with hands-on WCAG 2.1 AA compliance experience
Strong analytical and problem-solving skills
Robust portfolio demonstrating system-level thinking, AI-powered experiences, rapid prototyping, and production code
Breadth of diverse leadership experiences, including influencing peers, developing and coaching others, and overseeing colleagues to achieve outcomes and business impact
Permanent work authorization in the United States; candidates must be authorized to be employed in the U.S. by any employer
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan with a bonus target of 20.0% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility