Director, AI Experience Design Lead

Pfizer

. Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces .

Posted 10/9/2026full-timeUnited StatesSenior💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI-driven experience design, including the development and evolution of design systems and Conversational UX. Proven ability to lead high-performing design teams while ensuring accessibility and compliance with WCAG 2.1 AA standards.

Highest-signal resume keywords

Experience DesignAI-Driven Experience DesignConversational UXDesign System ManagementPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accessibility ComplianceWCAG 2.1 AAFront-End Development PrinciplesDesign-Token PipelinesPrototypingSystem-Level ThinkingAI Interaction ModelsAnalytical SkillsProblem-Solving SkillsDigital Literacy

Soft Skills

Executive CommunicationStorytellingLeadershipCollaborationCoaching

Tools & Technologies

AI ToolsDesign ToolsEngineering Build PipelineAPIs

Industry Keywords

Experience DesignProduct DesignHigh-Impact Digital ProductsEnterprise EnvironmentsMatrixed Environments

About the role

Key responsibilities & impact

Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces
Deliver design standards as code, including tokens, patterns, and components shipped into the engineering build pipeline
Build accessibility into design standards, including WCAG 2.1 AA compliance
Track adoption in code, pattern usage, override rates, and exception requests; retire ineffective patterns
Connect design outcomes to KPIs including adoption, task success, trust, time-to-resolution, and first-pass compliance
Ship production design work using new AI tools and set the design bar for the team
Independently own end-to-end design execution for high-impact, ambiguous initiatives
Serve as design authority for Agentic AI experiences and own Conversational UX across chat and/or voice
Define assistant tone and voice, refusal patterns, transparency cues, explainability, edge cases, and failure modes in regulated contexts
Partner with AI, Data, Product, and Engineering teams on LLM-enabled products
Maintain excellence across interaction design, visual design, systems thinking, product thinking, and storytelling
Advise Product, Engineering, and executive stakeholders on design and AI concepts
Support product vision and roadmap prioritization, including evaluating capabilities to build, sequence, or sunset
Build, lead, and grow a high-performing experience design team
Own the team’s operating budget and staffing; partner with Finance on annual planning
Explore new design tools and methods and bring validated techniques into team practices
Manage multiple complex programs and projects simultaneously
Travel occasionally for workshops, team meetings, or stakeholder engagement

Requirements

What you’ll need

Must have a bachelor's degree with at least 8 years of progressive experience in Experience Design, UX, or Product Design, with a proven track record of delivering complex, high-impact digital products and experiences in enterprise or highly matrixed environments OR a master's degree with at least 7 years of experience OR a PhD with 5+ years of experience
5+ years of direct people management experience, including hiring, developing, and leading high-performing design teams
Working fluency with front-end development principles, APIs, and design-token pipelines
Experience owning and evolving design systems and AI-first interaction patterns at scale
Deep expertise in AI-driven experience design, including hands-on experience designing Agentic AI workflows and Conversational UX (chat and/or voice)
Advanced understanding of AI system behavior, transparency cues, explainability patterns, refusal behaviors, safety guardrails, and responsible AI interaction models
Exceptional design judgment and craft excellence, producing end-to-end design work from problem framing through high-fidelity, interactive, and executive-ready prototypes
Outstanding executive communication and storytelling skills
Expertise in accessibility and inclusive design, with hands-on WCAG 2.1 AA compliance experience
Strong analytical and problem-solving skills
Robust portfolio demonstrating system-level thinking, AI-powered experiences, rapid prototyping, and design standards or components shipped as production code
Breadth of diverse leadership experiences, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues to achieve meaningful outcomes and business impact
Strong digital literacy and an AI-first mental model
Ability to manage multiple complex programs and projects simultaneously
Flexibility to work across global time zones as needed
Candidates must be authorized to be employed in the U.S. by any employer
Must have permanent work authorization in the United States
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan bonus target of 20.0% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Hybrid work arrangement
Occasional travel for workshops, team meetings, or stakeholder engagement