Director, Enterprise Architect – Patient Services Platforms

Pfizer

. Develop and maintain scalable technology architecture and the core platform data model for Pfizer's U.S.

Posted 10/13/2026full-timeUnited StatesLead💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Enterprise Architecture within the Life Sciences domain, focusing on scalable technology architecture, data models, and integration patterns. Proficient in Salesforce, cloud ecosystems, and AI, with a strong emphasis on compliance, process improvement, and project management.

Highest-signal resume keywords

Enterprise ArchitectureSalesforce IntegrationAI Process ImprovementChange ManagementProgram/Project Management

ATS Keywords

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Hard Skills

Enterprise ArchitectureData ModelingProcess MiningAgile MethodologiesDevOpsSDLCCompliance StandardsTechnical OversightEstimation ModelsIntegration Patterns

Soft Skills

User AdoptionProcess HarmonizationCollaborationLeadership

Tools & Technologies

SalesforceCloud EcosystemsAI SystemsData PlatformsHub Solutions

Industry Keywords

Life SciencesBio-PharmaPatient ServicesSOXGxPPrivacySecurity

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Develop and maintain scalable technology architecture and the core platform data model for Pfizer's U.S. Patient Support Services organization
Align with enterprise teams on integration approaches to reduce technical and process debt
Partner with business engagement and delivery teams to direct and approve solution design
Build estimation models and provide technical oversight to delivery teams
Own technical architecture, data models, and enterprise alignment for patient services processes
Produce and maintain current-state and target-state architecture, guidelines, and design principles
Maintain the patient services business and technical data dictionary and partner with the insights team on reporting alignment
Use process mining and operational data to identify technology and AI process improvement opportunities
Own integration patterns across Salesforce, patient services ecosystems, data platforms, Hub solutions, and third-party integrations
Ensure alignment with enterprise data platforms, integration patterns, and Salesforce strategy
Build scalable Salesforce capabilities for patient services field teams
Ensure architectures meet SOX, GxP, privacy, and security requirements
Define observability, auditability, and control patterns for AI systems
Partner with CISO, Legal, Privacy, and Quality teams to embed compliance by design
Lead structured impact assessments for process, platform, and vendor changes
Maintain traceability from enterprise capability through process, system, and control
Architect AI-led patient and HCP experiences to reduce refill time and improve field-force efficiency
Set standards for AI grounding, prompt and agent versioning, conversation logging, evaluation, and audit evidence
Govern organizational strategy, data model extensions, declarative versus programmatic build, technical debt, and release/environment management

Requirements

What you’ll need

Bachelor's degree with at least 8 years of experience; OR master's degree with at least 7 years of experience; OR PhD with 5+ years of experience
Progressive experience in Enterprise Architecture with focus on the patient services Life Sciences domain
Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and AI
Very good understanding of commercialization processes in the bio-pharma domain
Proven experience in change management, user adoption, and process harmonization
Strong program/project management and SDLC experience
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
Ability to travel based on business needs

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility