Director, Enterprise Architect – Patient Services Platforms

Pfizer

. Develop and maintain scalable technology architecture and the core platform data model for U.S.

Posted 10/13/2026full-timeUnited StatesLead💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise architecture within the Life Sciences domain, focusing on scalable technology architecture, data modeling, and integration with platforms like Salesforce. Proficient in managing compliance with SOX, GxP, and security requirements while leading process improvements through AI and operational data.

Highest-signal resume keywords

Enterprise ArchitectureSalesforce IntegrationAI Process ImprovementsProgram/Project ManagementChange Management

ATS Keywords

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Hard Skills

Data ModelingProcess MiningAgile MethodologiesDevOpsSDLCTechnical OversightArchitecture StandardsIntegration PatternsCompliance ManagementImpact Assessments

Soft Skills

CollaborationLeadershipCommunicationUser AdoptionProcess Harmonization

Tools & Technologies

SalesforceCloud EcosystemsAI SystemsHub SolutionsThird-Party Integrations

Industry Keywords

Patient ServicesLife SciencesBiopharmaCommercialization ProcessTechnical Debt

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Develop and maintain scalable technology architecture and the core platform data model for U.S. Patient Support Services
Align with enterprise teams on integration approaches to reduce technical and process debt
Partner with business engagement and delivery teams on solution design, estimation, and technical oversight
Own architecture, data models, enterprise alignment, and architecture standards for patient services processes
Maintain current-state and target-state architecture, guidelines, design principles, and data dictionaries
Use process mining and operational data to identify technology and AI process improvements
Maintain integration patterns across Salesforce, patient services ecosystems, data platforms, Hub solutions, and third-party integrations
Ensure compliance with SOX, GxP, privacy, and security requirements
Define observability, auditability, controls, grounding, prompt and agent versioning, conversation logging, evaluation, and audit evidence for AI systems
Lead structured impact assessments for process, platform, and vendor changes
Maintain traceability from enterprise capability through process, system, and control
Architect AI-led patient and HCP experiences to reduce refill time and improve field-force efficiency
Govern strategy, data model extensions, declarative versus programmatic build, technical debt, and release and environment management

Requirements

What you’ll need

Bachelor's degree with at least 8 years of experience; OR master's degree with at least 7 years of experience; OR PhD with 5+ years of experience
Progressive experience in enterprise architecture focused on the patient services Life Sciences domain
Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and AI
Very good understanding of the commercialization process in the biopharma domain
Experience in change management, user adoption, and process harmonization
Strong program/project management and SDLC experience
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future
Ability to travel based on business needs

Benefits

Comp & perks

Global Performance Plan bonus target of 20.0% of base salary
Share-based long-term incentive program eligibility
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday, and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental, and vision coverage
Relocation assistance may be available based on business needs and/or eligibility