Director – Integrated Insights & Strategy, Customer Strategy

Pfizer

. Build, lead, and develop the Customer Strategy team across field and account, patient solutions, and omnichannel .

Posted 11/2/2026full-timeUnited StatesSenior💰 $189,200 - $315,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer strategy initiatives, leveraging commercial analytics, and fostering team development within a patient solutions framework. Proven ability to translate strategic priorities into actionable field execution while enhancing patient engagement and operational efficiency.

Highest-signal resume keywords

Customer Strategy LeadershipCommercial Analytics ExpertiseTeam Development and MentorshipOmnichannel Engagement StrategyPatient Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial AnalyticsData AnalysisField EffectivenessPatient Services StrategySales Strategy ExecutionMarket ResearchPerformance MeasurementAnalytic DisciplinesReal-World Data UtilizationBudget Management

Soft Skills

People LeadershipEmotional IntelligencePresentation SkillsCommunication SkillsIntellectual Curiosity

Tools & Technologies

CRM SystemsPinPointAI ToolsSales-Force Effectiveness MethodologiesPfizer GCA Capabilities

Industry Keywords

Pharmaceutical AnalyticsLife SciencesOmnichannel StrategyPatient JourneySpecialty Pharmacy Dynamics

About the role

Key responsibilities & impact

Build, lead, and develop the Customer Strategy team across field and account, patient solutions, and omnichannel
Hire for judgment and curiosity and grow each person's craft and career
Mentor and coach the team to frame sharper questions, assert points of view, and deliver strategic consultancy
Foster innovation, intellectual curiosity, and high-quality work
Shape team operations in an AI-enabled model and build scalable capability and fluency
Lead patient-solutions strategy to strengthen patient journey, access, and services
Use hub, specialty-pharmacy, and patient-services data to improve patient starts, adherence, and support
Direct field and account strategy, including field alerts, field-force sizing, structure and deployment analytics, and account-level intelligence
Translate portfolio priorities into measurable field actions with National Sales Directors and franchise leadership
Direct omnichannel and customer-engagement strategy across message, channel, and field execution
Measure engagement effectiveness and inform resource-allocation and next-best-action decisions
Serve as portfolio-level thought partner to US Commercial Customer Engagement and Patient Solutions leaders
Lead integration across data science, analytics engineering, market research, and field and sales operations
Advance use of novel data sources, including real-world data
Manage budget and spending, including primary market research and reporting and analytics contract resources
Lead hiring, development, performance, and career growth for the Customer Strategy team
Manage contingent workers and identify resourcing needs

Requirements

What you’ll need

BA/BS in Marketing, Psychology, Mathematics, Statistics, Engineering, or a related field required
12+ years in commercial analytics, consulting, or commercial strategy, including experience leading and developing teams
Deep customer-facing commercial fluency across field and sales effectiveness, patient services or hub and specialty-pharmacy dynamics, and omnichannel or customer engagement
Proven people leadership experience with the EQ to build, inspire, mentor, and develop high-performing cross-functional teams
Experience partnering with sales, customer-engagement, and account leadership, and translating strategy into field and customer execution
In-depth knowledge of analytic disciplines and commercial data sources such as claims, specialty pharmacy, hub, CRM, and real-world data
Ability to be an indispensable thought partner to senior Commercial leaders and influence without authority
Strong entrepreneurial drive; thrives on intellectual challenge and raises the bar on quality
Sophisticated executive presence with excellent presentation, verbal, and written communication skills
Must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future
Ability to travel based on business needs
Preferred: MS or MBA in a relevant field
Preferred: Pharmaceutical or life sciences commercial analytics experience, including specialty channels, patient services, and field effectiveness
Preferred: Familiarity with field enablement and alerting tools such as PinPoint and sales-force effectiveness methodologies
Preferred: Familiarity with Pfizer GCA capabilities (ORBIT, AnalogueOS, OAE) and hands-on experience with AI tools in commercial settings

Benefits

Comp & perks

Global Performance Plan bonus target of 22.5% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Hybrid work arrangement