Director, Patient Services – Specialty Care Products

Pfizer

. Craft the strategy and design of patient services across the entire patient journey .

Posted 9/24/2026full-timeUnited StatesLead💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing patient services strategies that enhance access and adherence, while ensuring compliance with legal and regulatory standards. Leverages strong financial acumen and cross-functional leadership to optimize vendor partnerships and improve the patient experience throughout the healthcare journey.

Highest-signal resume keywords

Patient Services StrategyCross-Functional LeadershipStakeholder ManagementVendor ManagementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentService Model DesignData AnalyticsCost ManagementQuality Standards Monitoring

Soft Skills

Exceptional CommunicationCollaborationCommitment to Personal Growth

Tools & Technologies

AI-Powered Prior Authorization Tools

Industry Keywords

BiopharmaPatient Support ProgramsHealthcare Provider NeedsAccess and AdherenceRegulatory Compliance

About the role

Key responsibilities & impact

Craft the strategy and design of patient services across the entire patient journey
Develop comprehensive program strategies and service models at the asset and therapeutic area level
Serve as the subject matter expert for PPS in Specialty Care product teams
Lead development, execution, and operationalization of patient support programs and services
Ensure patient services meet patient and healthcare provider needs and align with product launch strategies
Create and implement tools for launch preparations and ongoing brand growth
Monitor and audit program launches for quality standards
Track brand needs, strategies, and therapeutic-area trends
Evaluate and manage cost-effective vendor solutions that reduce cost barriers for eligible patients
Optimize PPS expenditures and develop affordability strategies for commercially insured and cash patients
Set strategic direction for Hub services, including vendor selection, service design, and performance monitoring
Provide strategic oversight of Hub operations and healthcare provider-facing support infrastructure
Surface insights on the patient access journey to brand leadership
Manage cases with Hub and A&R teams to address patient and customer barriers
Partner with Channel Management to ensure a frictionless Hub and SPP experience
Identify and partner with best-in-class vendors, including AI-powered prior authorization vendors
Shape fulfillment options addressing patient willingness to pay and reimbursement dynamics
Enhance the patient experience throughout the Pfizer journey
Track healthcare landscape, competitor programs, and payer trends affecting access and adherence
Integrate PPS leadership strategies into marketing and planning documents
Build cross-functional relationships and lead or co-lead periodic business reviews
Design compliant programs aligned with legal, regulatory, and Pfizer standards
Leverage data and analytics to improve the post-Rx patient journey

Requirements

What you’ll need

Bachelor's degree with at least 8+ years of experience; OR master's degree with at least 7+ years of experience; OR PhD with 5+ years of relevant experience
Over 8 years of experience in biopharma patient services strategy or related fields
Strong strategic planning mindset and financial skills
Expertise in cross-functional leadership and stakeholder management
Exceptional written and verbal communication skills
Commitment to personal growth and collaboration
Experience working with vendors, such as prior authorization support vendors and patient services partners
Experience advising brand teams on patient support strategy as part of product launch planning
Knowledge of how patient services programs promote access and adherence in the therapeutic area
Ability to travel based on business needs
Must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility