Director, Patient Services – Specialty Care Products

Pfizer

. Craft strategy and design patient services across the entire patient journey .

Posted 9/24/2026full-timeUnited StatesLead💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing patient services strategies that enhance patient access and adherence, while ensuring compliance with legal and regulatory standards. Leverages strong analytical skills and cross-functional leadership to optimize brand-level expenditures and improve the patient experience throughout the healthcare journey.

Highest-signal resume keywords

Patient Services StrategyCross-Functional LeadershipVendor ManagementAnalytical ThinkingStrategic Planning

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program DevelopmentService Model DesignCost-Effective SolutionsData AnalyticsQuality Monitoring

Soft Skills

Exceptional CommunicationInterpersonal SkillsCollaborationEntrepreneurial Mindset

Tools & Technologies

AI-Powered Prior AuthorizationPatient Services Tools

Industry Keywords

BiopharmaPatient Support ProgramsHealthcare Provider NeedsAccess and AdherenceRegulatory Compliance

About the role

Key responsibilities & impact

Craft strategy and design patient services across the entire patient journey
Develop comprehensive program strategies and service models at the asset and therapeutic-area level
Serve as the PPS subject matter expert for Specialty Care product teams
Lead development, execution, and operationalization of patient support programs and services
Ensure patient services meet patient and healthcare-provider needs and align with product launch strategies
Create and implement tools that improve quality and efficiency for launch preparation and brand growth
Monitor and audit program launches for quality standards
Track brand needs, strategies, trends, and the external healthcare landscape
Evaluate and manage cost-effective vendor solutions that reduce cost barriers
Optimize brand-level PPS expenditures and develop affordability strategies
Set strategic direction for Hub services, including vendor selection, service design, and performance monitoring
Provide strategic oversight of Hub operations and provider-facing support infrastructure
Surface patient-access journey insights to brand leadership
Manage cases with Hub and A&R teams to address patient and customer barriers
Partner with Channel Management to create a frictionless Hub and SPP experience
Identify and partner with best-in-class vendors, including AI-powered prior-authorization capabilities
Shape fulfillment options around willingness to pay and reimbursement dynamics
Enhance the patient experience throughout the Pfizer journey, including consent management
Ensure program design reflects prescribing and dispensing trends
Monitor competitor programs and payer trends affecting access and adherence
Integrate PPS leadership strategies into marketing and planning documents
Build cross-functional relationships and lead or co-lead periodic business reviews
Design compliant programs aligned with legal, regulatory, and Pfizer standards
Leverage data and analytics to improve all stages of the post-prescription patient journey

Requirements

What you’ll need

Bachelor's degree with at least 8+ years of experience; OR master's degree with at least 7+ years of experience; OR PhD with 5+ years of relevant experience
Over 8 years of experience in biopharma patient services strategy or related fields
Strong strategic planning mindset and financial skills
Expertise in cross-functional leadership and stakeholder management
Exceptional written and verbal communication skills
Commitment to personal growth and collaboration
Experience working with vendors such as prior authorization support vendors and patient services partners
Experience advising brand teams on patient support strategy as part of product launch planning
Knowledge of how patient services programs promote access and adherence in the therapeutic area
Strong analytical thinking, interpersonal skills, and entrepreneurial mindset
Ability to travel based on business needs
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan bonus target of 20.0% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday, and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental, and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Hybrid work arrangement