Field Adoption & Experience Lead, Senior Manager

Pfizer

. Own change and adoption plans for Scout and other AI-led initiatives affecting field roles .

Posted 10/14/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in field operations, including territory planning and customer engagement, while effectively managing change and adoption initiatives. Proficient in developing tailored training and communication plans that enhance field leadership and operational effectiveness.

Highest-signal resume keywords

Field Operations KnowledgeAI Adoption ExperienceChange Management SkillsTraining Design ExpertiseStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Territory PlanningCustomer EngagementField Leadership StructuresChange ManagementTraining DesignData AnalysisAdoption Metrics TrackingProject ManagementStakeholder ManagementInfluencing Skills

Soft Skills

CoachingInfluencing Without AuthorityManaging Multiple PrioritiesRelationship BuildingCollaboration

Tools & Technologies

CRM PlatformsField Enablement PlatformsGenerative AI ToolsLMS PlatformsWorkday Learning

Certifications & Qualifications

Prosci ADKAR Certification

Industry Keywords

Field TrainingChange DeploymentAdoption StrategiesField InsightsUser Experience

About the role

Key responsibilities & impact

Own change and adoption plans for Scout and other AI-led initiatives affecting field roles
Develop communication plans explaining impacts on territory planning, customer engagement, call preparation and follow-up, and ways of working
Tailor the AI Adoption framework to field rhythms, compliance considerations, and time in territory
Equip national, regional, and district field leaders with activation materials and talking points
Identify adoption barriers and communication issues and manage them to resolution
Feed field signals and lessons learned into enterprise strategy
Build relationships with field leadership, field operations and training leads, and BU Leads
Work with the Scout product owner and AI product teams on activation, roadmap timing, and launch readiness
Support the AIA Joint Product SteerCo with field adoption data and user feedback
Partner with Commercial AIA and BU Leads to gather and channel field feedback
Identify and support field champions
Represent field needs in cross-functional forums, including compliance and customer interaction experience
Maintain end-to-end activation plans covering milestones, owners, dependencies, and success criteria
Track delivery, escalate risks, and propose mitigations
Coordinate with other Adoption & Experience Leads to sequence asks and avoid overloading the field
Plan around national meetings, launch cycles, and quarter-end
Design and deliver field-tailored training, e-learning, live sessions, job aids, quick reference guides, videos, and FAQs
Embed Scout enablement into meetings, coaching conversations, and new-hire onboarding
Establish training content lifecycle, version control, and product-release refresh triggers
Coordinate training delivery across teams and geographies
Direct vendor or staff augmentation support for field training
Define and track adoption and training-effectiveness metrics
Use data and field feedback to refine content, deployment, and user experience
Make recommendations demonstrating business impact
Report progress, risks, and insights to the Change Deployment & Adoption Lead
Capture and share lessons learned
Maintain a living handover record and complete structured secondment handover
Share field insights and recommendations at secondment close
Support return to home role through reintegration conversation

Requirements

What you’ll need

Current Pfizer field-based colleague or field leader with strong standing and endorsement of home manager
Deep working knowledge of field operations, including territory planning, customer engagement, and field leadership structures
Demonstrated use of AI as a first approach, or clear appetite to build that skill quickly
Experience coaching, training, or influencing peers, or leading field initiatives, projects, or pilots
Strong communication and stakeholder skills, with ability to influence without direct authority
Ability to manage multiple priorities in a fast-paced, matrixed environment
Experience in field training, field operations, or field leadership roles is nice-to-have
Exposure to change management, adoption, or training design; Prosci ADKAR certification is a plus but not expected
Familiarity with CRM and field enablement platforms, generative AI tools, and LMS platforms such as Workday Learning
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States is required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan bonus target of 17.5% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday, and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental, and vision coverage
Relocation assistance may be available based on business needs and/or eligibility