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About the role
Key responsibilities & impact- Serve as the central contact connecting account customers to therapies, medicines, and digital services
- Support customers with a designated Pfizer portfolio across the NSW Central Coast territory, including Regional NSW
- Engage Health Care Professionals with promotional, science-based brand messages and broader disease-state content
- Connect customers with Pfizer subject-matter experts and resources through compliant reactive-only interactions
- Onboard customers to the new operating model and platforms such as the Digital Engagement Portal
- Orchestrate customer experiences through relevant content selection
- Drive customers to digital service offerings and help them gain value from tailored materials and support
- Lead relationships with Health Care Professionals across metro and rural locations while providing virtual support
- Understand customer needs, provide expert product advice, tailor data, deliver promotional activities, and connect customers with internal Pfizer teams
- Provide objective, scientifically sound medical information about Pfizer’s product portfolio and treated disease states
- Use educational programs, outcomes, and other tools to identify opportunities to improve patient care
- Monitor external market conditions and connect customer discussions with market trends and Pfizer developments
- Collaborate with virtual Health Representatives, KAM, and SME teams and share customer insights
- Manage annual targets and comply with Compliance, Legal, Medical, and Regulatory requirements
Requirements
What you’ll need- A Tertiary Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry
- Curiosity and an entrepreneurial mindset
- Analytical skills to identify connections between data, products, and Health Care Professional and patient needs
- Written and verbal communication skills
- Solid understanding of the digital space and willingness to keep learning and upskilling
- Strategic thinking and planning
- Commercial and business acumen, including managing financial budgets, driving sales, and achieving performance measures
- Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements, and the Medicines Australia Code
- Demonstrated completion of Medicines Australia training program
- Ability to connect with customers virtually and in person
- Can-do attitude and work ethic underpinned by determination and commitment
- Valid Driver's Licence
Benefits
Comp & perks- Paid parental leave
- Access to Health & Wellness apps
- Career Growth Experiences program
- Recognition & rewards program
- Paid volunteer days
- Life Insurance Benefits
- Pfizer Learning Academy access to top content providers
- Access to flu vaccines & skin checks
- Options to purchase additional leave
- Salary packaging & novated lease options
- Engagement opportunities in Colleagues Resource Groups (CRGs) and workstreams across Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability, and the Out Pfizer Employee Network (OPEN) for LGBT+ colleagues and allies
- Reasonable adjustment support during the application process