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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and strategic leadership within the pharmaceutical industry, with a focus on developing and executing customer-centric strategies and project plans. Proven ability to lead diverse teams, manage performance, and engage with senior executives in healthcare systems.
Highest-signal resume keywords
Account Management ExperiencePharmaceutical Industry KnowledgeProject Management SkillsCross-Functional CollaborationLeadership of Field-Based Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Account PlanningPerformance ManagementStakeholder EngagementMarket AnalysisCoaching and Development
Soft Skills
Excellent Communication SkillsFacilitation SkillsInfluencing SkillsTeam LeadershipProblem-Solving Skills
Industry Keywords
Healthcare Market KnowledgeCustomer-Facing FunctionsIntegrated Account TeamKey Account ManagementTherapeutic-Area Strategies
About the role
Key responsibilities & impact- Lead Key Account Directors in executing a patient-first approach and achieving market and brand goals
- Coach Key Account Directors to develop and execute strategic account and project plans aligned with Pfizer and customer objectives
- Provide compliant cross-functional leadership across the Integrated Account Team model
- Partner with Medical, Sales, Brand, Marketing, Legal, and Policy leadership to optimize IAT excellence
- Lead Account Management IPT activities supporting therapeutic-area and brand strategies, goals, KPIs, and resources
- Provide day-to-day leadership and management of Key Account Directors
- Align business and account priorities with therapeutic-area and brand goals and identify mutual-value opportunities
- Set performance objectives, provide coaching, and support employee career aspirations
- Review KAD performance against business-plan objectives, priorities, and approved metrics
- Deliver documented, capabilities-based coaching and develop account-management skills
- Work with KADs and customers in the market to model, coach, and develop account-management capabilities
- Maintain technical, environmental, and account-management expertise to answer customer and colleague questions compliantly
- Handle personnel issues and serve as final escalation point for Account Management roles
- Recruit and select Account Management candidates using approved hiring materials
- Engage headquarters functions and advocate for prioritized accounts
- Lead special projects and programs supporting KAM operating plans, continuous improvement, productivity, efficiency, impact, and results
- Report to the IMB KAM National Lead
- Travel across the assigned East Region and other locations as needed
Requirements
What you’ll need- Bachelor's degree with at least 12+ years of experience
- 10+ years of pharmaceutical experience focused on customer-facing functions, including at least 3 years in a promoted position
- Account management experience
- Extensive external healthcare market and advanced customer/health system knowledge
- Demonstrated success leading diverse, field-based teams, directly or cross-functionally
- Excellent communication, facilitation, and writing skills
- Demonstrated ability to collaborate with and influence cross-functional Pfizer colleagues
- Demonstrated ability to engage senior executives within Leading Health Systems
- Strategic thinking and ability to formulate, develop, write, communicate, and monitor stakeholder business and project plans
- Experience executing and overseeing highly complex programs and projects, including strong project management skills
- Proven ability to manage performance and develop talent
- Candidate must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States is required
- U.S. work visa sponsorship is not available now or in the future
- Significant travel required, up to 50%+
- Preference for residence within the East Region and/or easy access to a major airport
- Master's degree with at least 10+ years of experience, PhD with 7+ years, or MD with 5+ years is nice-to-have
Benefits
Comp & perks- Relocation assistance may be available based on business needs and/or eligibility
- No relocation package is provided for this role
- Field-based remote work
- Significant travel to support field coaching, customer engagements, meetings, HQ, and KAM Leadership Team needs