Key Account Management Director – Primary Care Internal Medicine

Pfizer

. Oversee the design, development, and implementation of a comprehensive learning program for key account management colleagues .

Posted 11/2/2026full-timeRemote • Texas • United StatesLead💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management (KAM) training and development, with a strong understanding of the biopharma industry and healthcare market dynamics. Capable of designing and delivering comprehensive learning programs that align with customer engagement strategies and compliance requirements.

Highest-signal resume keywords

Key Account Management ExpertiseTraining Program DevelopmentBiopharma Industry KnowledgeCommercial People LeadershipStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentTraining DeliveryGap AnalysisCoaching and MentorshipProject ManagementHealthcare Market InsightsCompetitive Contracting StrategyUnderstanding of Care PathwaysAdvanced Value PropositionsTraining Needs Assessment

Soft Skills

Interpersonal CommunicationPresentation SkillsFacilitation SkillsDecision-MakingCreativity

Tools & Technologies

Microsoft TeamsPfizer Learning Academy PlatformAI ToolsChatGPTMicrosoft Copilot

Industry Keywords

Key Account ManagementBiopharmaHealthcare ComplianceCustomer EngagementPharmaceutical ExperiencePrimary Care VaccinesIntegrated Account TeamsCompetitive Vaccines Environment

About the role

Key responsibilities & impact

Oversee the design, development, and implementation of a comprehensive learning program for key account management colleagues
Design, develop, and deliver KAM content covering customer engagement skills, role-specific, therapeutic, and market-area insights
Serve as a subject matter expert in KAM content, skills, tools, healthcare markets, and compliant account-management practices
Align cross-functionally with training, brand, customer engagement, marketing, and enabling teams
Conduct gap analyses, prioritize training needs, and manage demand
Develop, maintain, and update the KAM learning journey and curricula
Manage KAM training programs aligned to customer-facing strategy, engagement skills, coaching constructs, and outcome metrics
Develop curriculum on integrated team collaboration, team-based execution, and compliance with company policies
Conduct virtual and in-person training for new and established KAM colleagues
Provide coaching and mentorship throughout training and development journeys
Ensure curriculum is developed and delivered in compliance with Pfizer legal requirements
Gather and share best practices across cross-functional stakeholders
Partner with Learning Experience & Innovation and Learning Effectiveness teams to deliver integrated learning experiences
Collaborate with Customer Engagement Leadership, Sales Skills & Coaching, and Customer Engagement Strategy & Partnership teams to address gaps and emerging needs
Conduct stakeholder reviews to ensure curriculum supports engagement with leading health systems and accounts
Use Pfizer-endorsed learning technology, including Microsoft Teams and Pfizer Learning Academy Platform
Remain current on evolving U.S. healthcare-law risks relevant to account management
Influence and collaborate with peers, develop and coach others, guide work, achieve outcomes, and create business impact
Travel for meetings and training

Requirements

What you’ll need

Bachelor's degree required
Minimum of 8+ years of experience in training, sales, key account management, related experience, or a combination of experiences
Key Account Director experience required as a core role mastered
Understanding of the biopharma industry and ability to translate business needs into training strategy
Deep knowledge of KAM principles, concepts, and the healthcare market landscape
Experience with competitive clinical, organizational, and contracting strategy
Working knowledge of competitive contracting dynamics
Understanding of care pathways, protocols, executive customer needs, and advanced value propositions for leading health systems and accounts
Commercial people-leadership experience, direct or cross-functional
Executive presence and ability to influence senior stakeholders internally and externally
Strong interpersonal, presentation, facilitation, writing, communication, project-management, organizational, decision-making, accountability, coaching, creativity, and team-leadership abilities
Ability to understand advanced markets and develop solutions accordingly
Experience delivering training as field faculty or in a similar capacity
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future
Preferred: Master's degree and relevant pharmaceutical experience
Preferred: Understanding of Pfizer's portfolio and product launch scenarios
Preferred: Experience designing and implementing training solutions for regional and local markets
Preferred: Experience using AI tools such as ChatGPT or Microsoft Copilot and understanding responsible AI practices
Preferred: Primary Care Vaccines experience
Preferred: Familiarity with Pfizer systems and technology in training
Preferred: Understanding of Pfizer integrated account teams and compliant coordination across roles
Preferred: Prior key account management and KAM training experience
Preferred: Competitive vaccines environment experience

Benefits

Comp & perks

Global Performance Plan bonus target of 20.0% of base salary
Share-based long-term incentive program eligibility
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday, and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental, and vision coverage
Relocation assistance may be available based on business needs and/or eligibility