Manager, CX Adoption

Pfizer

. Run beta and pilot programs end to end, including cohort recruitment and onboarding, mission protocol, participant guides, communications cadence and close-out .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in running end-to-end beta and pilot programs, including participant recruitment, engagement, and measurement. Proficient in utilizing engagement data to drive product adoption and improve internal communications within a large organization.

Highest-signal resume keywords

Product Adoption ExperienceProgram CoordinationData Analysis SkillsInternal CommunicationsChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Participant RecruitmentProgram MeasurementEngagement Data AnalysisContent CreationDashboard Building

Soft Skills

Clear CommunicationCollaborationAdaptabilityProblem Solving

Tools & Technologies

Generative AI ToolsDigital Learning PlatformsAnalytics Tools

Industry Keywords

Enterprise SoftwareAI AdoptionBehavioral ScienceLifecycle MarketingRegulated Industry Experience

About the role

Key responsibilities & impact

Run beta and pilot programs end to end, including cohort recruitment and onboarding, mission protocol, participant guides, communications cadence and close-out
Keep cohorts engaged through kickoffs, check-ins, shared channels, drop-off detection and blocker escalation
Capture participant behavior and feedback from platform data, surveys and sessions; provide readouts and recommendations for improvements and release readiness
Maintain and improve the beta and pilot playbook, including templates, timelines and checklists
Deliver launch and campaign workstreams, including colleague-facing messages, Teams posts and in-product prompts
Tailor activation content to business units and teams; test hooks, timing and formats
Track colleague exposure across eight platforms and recommend sequencing to avoid campaign collisions
Produce quick-start guides, walkthroughs and mission-style challenges to drive sustained product use
Run post-launch team onboarding, use-case spotlights, re-engagement efforts and habit-forming nudges
Report participation, activation, 30-day active use and sentiment metrics for cohorts, business units and teams
Adjust programs based on funnel performance and adoption data
Recruit, onboard and maintain the Enterprise Colleague Advisory Community panel
Build and run communities of practice and champion groups through recurring sessions, shared channels and peer problem solving
Collect colleague stories, quotes and use cases for communications, training and leadership materials
Work across messaging and activation, analytics and insights, training and gamification, and advocacy and community disciplines

Requirements

What you’ll need

Bachelor's degree with at least 4 years of experience; OR master's degree with at least 2 years of experience; OR PhD with 0+ years of experience; OR associate's degree with at least 8 years of experience; OR high school diploma or equivalent with at least 10 years of relevant experience
Relevant experience in product adoption, internal communications, change management, digital learning, program coordination or a related field
Experience delivering pilots, betas, early-access or cross-functional programs end to end, from participant recruitment through measurement and close-out, and carrying results into a wider launch
Experience engaging groups of users or colleagues over time through sessions, cohorts or communities
Ability to write, build and ship participant- and colleague-facing assets without an agency
Working fluency with usage and engagement data; ability to read a funnel, build a simple dashboard view and explain it to non-analysts
Clear, plain written and spoken English; ability to present findings and recommendations to managers and directors
Ability to manage concurrent workstreams and reprioritize as program timelines change
Daily use of generative AI tools in own work
Permanent work authorization in the United States
Approximately 10% occasional travel and occasional early or late calls supporting US and international time zones
Preferred: enterprise software or AI beta, early-access or pilot program experience
Preferred: enterprise AI adoption experience in a large, matrixed organization
Preferred: research/advisory panel, champion network or community of practice experience
Preferred: behavioral science or lifecycle marketing knowledge
Preferred: AI-assisted development of lightweight tools, trackers or prototypes
Preferred: pharmaceutical or regulated-industry experience

Benefits

Comp & perks

Global Performance Plan with a bonus target of 12.5% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Occasional travel for colleague events and team working sessions