Manager, CX Adoption

Pfizer

. Run beta and pilot programs end to end, including cohort recruitment, onboarding, mission protocol, participant guides, communications cadence and close-out .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product adoption and internal communications, with a strong ability to manage end-to-end pilot programs and engage diverse user groups. Proficient in analyzing engagement data and delivering actionable insights to enhance program effectiveness.

Highest-signal resume keywords

Product AdoptionProgram CoordinationChange ManagementData AnalysisInternal Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Participant RecruitmentProgram MeasurementDashboard CreationContent DevelopmentEngagement Metrics

Soft Skills

FacilitationCommunicationTime ManagementCollaborationAdaptability

Tools & Technologies

Generative AI ToolsSurvey PlatformsCommunication ChannelsData Analysis ToolsProject Management Software

Industry Keywords

Digital LearningCohort EngagementCommunity BuildingUser ExperienceStakeholder Engagement

About the role

Key responsibilities & impact

Run beta and pilot programs end to end, including cohort recruitment, onboarding, mission protocol, participant guides, communications cadence and close-out
Keep cohorts engaged through kickoff and check-in sessions, shared channels, drop-off detection and blocker escalation
Capture participant behavior and feedback through platform data, surveys and sessions; deliver readouts and recommendations
Maintain and improve beta and pilot playbooks, including templates, timelines and checklists
Deliver launch and campaign workstreams, including colleague-facing messages, Teams posts and in-product prompts
Tailor activation materials to business units and teams; test hooks, timing and formats
Track colleague exposure across eight platforms and recommend campaign sequencing
Produce quick-start guides, walkthroughs and mission-style challenges to build sustained product habits
Run post-launch team onboarding, use-case spotlights, re-engagement and timed adoption nudges
Feed participation, activation, 30-day active use and sentiment metrics into adoption reporting
Analyze funnel stalls and adjust programs while they are running
Recruit, onboard and maintain the Enterprise Colleague Advisory Community panel
Build and run communities of practice and champion groups
Collect colleague stories, quotes and use cases for communications, training and leadership materials

Requirements

What you’ll need

Bachelor's degree with at least 4 years of experience; OR master's degree with at least 2 years of experience; OR PhD with 0+ years of experience; OR associate's degree with at least 8 years of experience; OR high school diploma or equivalent with at least 10 years of relevant experience
Relevant experience in product adoption, internal communications, change management, digital learning, program coordination or a related field
Experience delivering pilots, betas, early-access or cross-functional programs end to end, from participant recruitment through measurement and close-out, and carrying results into a wider launch
Experience engaging groups of users or colleagues over time, facilitating sessions, running cohorts or communities, and sustaining participation
Ability to write, build and ship participant- and colleague-facing assets without an agency
Working fluency with usage and engagement data; ability to read a funnel, build a simple dashboard view and explain it to non-analysts
Clear, plain written and spoken English; ability to present findings and recommendations to managers and directors
Ability to manage concurrent workstreams and reprioritize as timelines change
Daily user of generative AI tools in own work
Permanent work authorization in the United States
Occasional travel of approximately 10%
Ability to support occasional early or late calls across US and international time zones

Benefits

Comp & perks

Global Performance Plan with a bonus target of 12.5% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility