Manager, ServiceNow Platform Administrator

Pfizer

. Manage and maintain Pfizer's ServiceNow platform across production and non-production environments .

Posted 10/14/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform administration, configuration, and development, with a strong focus on managing platform upgrades, security, and compliance. Capable of effectively communicating technical concepts to diverse stakeholders while managing multiple projects in a complex enterprise environment.

Highest-signal resume keywords

ServiceNow Platform AdministrationJavaScript DevelopmentServiceNow Certified System AdministratorPlatform Security ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow DevelopmentPlatform UpgradesTroubleshootingAccess Control ManagementData Privacy ComplianceSystem AuditsConfiguration Records MaintenanceImpact AssessmentsRelease Validation

Soft Skills

Strong Communication SkillsMentoringProblem Solving

Tools & Technologies

ServiceNowNow AssistHTMLCSS

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

Platform ManagementEnterprise TechnologyCompliance StandardsTechnical DebtEmerging Technologies

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Manage and maintain Pfizer's ServiceNow platform across production and non-production environments
Own user and group management, roles, ACLs, and access controls
Lead planning and execution of platform upgrades, patches, cloning, and release validation
Coordinate with the Release Manager and Product Owners to minimize disruption and technical debt
Monitor platform health and performance in real time
Diagnose, troubleshoot, and resolve incidents, escalating complex issues to the Platform Architect or vendor support
Conduct regular system audits for compliance with Pfizer standards and policies
Maintain configuration records, troubleshooting runbooks, and impact assessments
Stay current with ServiceNow best practices, emerging technologies, and industry trends
Support evaluation and rollout of Now Assist and other AI-enabled platform capabilities
Provide configuration guidance to development squads across the Platform Services Center of Excellence
Operate independently on moderately complex problems and mentor colleagues through constructive feedback and guidance

Requirements

What you’ll need

Bachelor's degree with at least 4 years of experience; OR master's degree with at least 2 years of experience; OR PhD with 0+ years of experience; OR associate's degree with 8 years of experience; OR high school diploma (or equivalent) and 10 years of relevant experience
Minimum of 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management
Hands-on experience developing and configuring ServiceNow solutions using JavaScript, HTML, and CSS
Experience managing ServiceNow platform upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues
Knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices
Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements
Experience managing an enterprise technology platform across its lifecycle
Ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment
Strong written and verbal communication skills, with ability to communicate technical concepts, risks, and recommendations to technical and non-technical stakeholders
ServiceNow Certified System Administrator (CSA) certification
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States is required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan with a bonus target of 12.5% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility