Manager, ServiceNow Platform Administrator

Pfizer

. Manage and maintain Pfizer's ServiceNow platform across ITSM, ITOM/HAM, CSM, HRSD, and ECP modules .

Posted 10/22/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing and configuring the ServiceNow platform, including ITSM, ITOM/HAM, CSM, HRSD, and ECP modules. Proficient in platform upgrades, security compliance, and providing guidance to development teams while managing multiple projects in a complex environment.

Highest-signal resume keywords

ServiceNow Platform AdministrationJavaScript DevelopmentServiceNow Certified System AdministratorPlatform Security ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow DevelopmentPlatform UpgradesTroubleshootingData Privacy ManagementAccess ControlsCompliance RequirementsHTML DevelopmentCSS DevelopmentPlatform Architecture Knowledge

Soft Skills

Strong Communication SkillsMentoringCollaboration

Tools & Technologies

ServiceNowNow AssistAI-Enabled Features

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

ITSMITOMCSMHRSDECPPlatform ManagementEnterprise Technology

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Manage and maintain Pfizer's ServiceNow platform across ITSM, ITOM/HAM, CSM, HRSD, and ECP modules
Own user and group management, roles, ACLs, and access controls across production and non-production environments
Lead planning and execution of platform upgrades, patches, cloning, and release validation
Monitor platform health and performance; diagnose, troubleshoot, and resolve incidents
Conduct regular system audits for compliance with Pfizer standards and policies
Maintain configuration records, troubleshooting runbooks, and impact assessments
Evaluate and roll out new platform capabilities, including Now Assist and AI-enabled features
Provide configuration guidance to development squads across the Platform Services Center of Excellence
Partner with Product Owners, Developers, Release Manager, Security Lead, and Integration Lead
Review colleagues' work in a mentor role and provide constructive feedback
Travel up to 10% to Pfizer/vendor locations
Work occasional evenings and weekends for release windows and incident response

Requirements

What you’ll need

Bachelor's degree with at least 4 years of experience; OR master's degree with at least 2 years of experience; OR PhD with 0+ years of experience; OR associate's degree with 8 years of experience; OR high school diploma (or equivalent) and 10 years of relevant experience
Minimum of 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management
Hands-on experience developing and configuring ServiceNow solutions using JavaScript, HTML, and CSS
Experience managing ServiceNow platform upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues
Knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices
Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements
Experience managing an enterprise technology platform across its lifecycle
Ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment
Strong written and verbal communication skills
ServiceNow Certified System Administrator (CSA) certification
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available

Benefits

Comp & perks

Global Performance Plan bonus target of 12.5% of base salary
Share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility