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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technology engagement and adoption, workflow design, and governance coordination within the pharmaceutical or healthcare industry. Proficient in applying agile methodologies and evidence-based practices to drive measurable business and transformation outcomes.
Highest-signal resume keywords
Agile DeliveryWorkflow DesignGovernance CoordinationTechnology EngagementAdoption Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Experience & Workflow DesignUX/CXJourney DesignAdoption TelemetryService IntegrationTechnology Product LifecycleEvidence-Based IterationBusiness TransformationReuse PrinciplesAI-Enabled Products
Soft Skills
CollaborationStakeholder ManagementMatrixed Environment NavigationContinuous Improvement
Tools & Technologies
TelemetryIntegrated Service CataloguePlatform Usage Telemetry
Certifications & Qualifications
CSPOPSPOCSMPSMSAFe POPMSAFe Agilist
Industry Keywords
PharmaceuticalHealthcareLegalPrivacyRiskComplianceSecurityChina Commercial EnvironmentTechnology ScoutingGovernance Readiness
About the role
Key responsibilities & impact- Manage day-to-day delivery for assigned experience, workflow, adoption, technical portfolio or governance outcomes
- Plan and assure execution of Experience & Workflow Design, including UX/CX, customer and colleague journeys, agent hand-offs, and rapid adaptation of tools and workflows for each Business Unit
- Plan and assure governance readiness and clearance coordination by preparing evidence, orchestrating lifecycle stage gates, tracking decisions, and serving as the D&T liaison for Legal, Privacy, Risk, Compliance and Security stakeholders
- Plan and assure Technology Engagement & Adoption for legacy and AI-enabled products, including market signals into intake and POD formation, platform usage telemetry, an integrated service catalogue and cross-team service coordination
- Plan and assure Technology Product & Service Lifecycle activities for existing systems and established AI products, applying reuse-before-build and operate, modernize, industrialize or retire decisions
- Maintain scope, milestones, risks, dependencies, user insights, telemetry, documentation and transition plans
- Coordinate Business Units, GTMx, GCA, CMO, PIC, POD members and peer D&T teams to minimize handoffs and sustain adoption
- Connect decisions to measurable business, user, service and transformation outcomes
- Coordinate governance readiness and clearance with Legal, Privacy, Risk, Compliance and Security, which retain approval authority
- Deliver agreed transformation, adoption, technical portfolio, experience and governance outcomes
- Improve adoption and measurable value from legacy and AI-enabled products
- Use telemetry and user insight to improve products, workflows and service integration
Requirements
What you’ll need- Bachelor’s degree or above, preferably in Computer Science, Information Technology, Engineering, Design or Management
- 8+ years of progressive relevant experience based on a bachelor’s degree; a master’s or doctoral degree may reduce the years required
- 3+ years in the pharmaceutical or healthcare industry
- Agile delivery, product metrics, adoption measurement and evidence-based iteration
- Agile and product certifications are preferred, including CSPO / PSPO, CSM / PSM, and SAFe POPM or SAFe Agilist
- Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment
- Experience of the China commercial, technology, data or vendor environment is preferred
- Knowledge of technology engagement and adoption, business transformation, technology product and portfolio lifecycle, and technology scouting
- Experience in workflow design, UX/CX, journey design, agent hand-offs, adoption telemetry and service integration
- Knowledge of governance readiness and clearance coordination across legal, privacy, risk, compliance and security stage gates
- Ability to apply responsible AI, reuse, architecture, security, privacy and scale principles
- Ability to use evidence and telemetry and continuously improve delivery
Benefits
Comp & perks- Equal opportunity employer
- Acceptable and prohibited uses of AI during recruitment process covered by candidate AI-use guidelines