Product Owner – Manager

Pfizer

. Lead end-to-end project delivery aligned with business priorities, resourcing plans, and organizational strategy .

Posted 10/15/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce configuration solutions and patient services processes, with a strong focus on project management, stakeholder communication, and continuous improvement. Proven ability to lead cross-functional teams and deliver projects aligned with business priorities and operational excellence.

Highest-signal resume keywords

Salesforce ConfigurationProject ManagementPatient Services OperationsStakeholder ManagementAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project Management FrameworksSDLCData Flow DiagramsJIRABusiness Process FlowsAcceptance CriteriaIVR WorkflowData ModelsAITraining Development

Soft Skills

Strategic ThinkingExceptional CommunicationPeople LeadershipInfluencing SkillsAnalytical Decision-Making

Tools & Technologies

SalesforceMicrosoft OfficePolarisPSSPAWSNICE InConnect

Industry Keywords

Patient ServicesOperational ExcellenceContinuous ImprovementChange ManagementStakeholder Touchpoints

Tech Stack

Tools & technologies

AWSSDLC

About the role

Key responsibilities & impact

Lead end-to-end project delivery aligned with business priorities, resourcing plans, and organizational strategy
Define project scope, success metrics, timelines, and deliverables using project management frameworks
Facilitate planning sessions, sprint cycles, status reviews, and stakeholder touchpoints
Identify, manage, and resolve project risks, dependencies, and issues
Coordinate business SMEs, technical teams, and vendor partners
Communicate project progress, risks, and impacts to stakeholders at all levels
Maintain governance documentation, project artifacts, and reporting
Promote continuous improvement by evaluating project outcomes and integrating learnings
Translate business requirements into scalable Salesforce configuration solutions, including personas, visibility models, record types, page layouts, and flows
Define and enforce configuration standards across CRM components
Champion the customer voice in configuration decisions
Collaborate with Business Analysts, Admins, and Development teams to plan and execute sprints
Maintain governance and prioritization frameworks
Review functional and technical designs for usability, scalability, and business alignment
Participate in program governance and communicate goals, progress, and impact
Serve as a functional expert in patient services processes for an assigned disease area
Document business process flows, data flow diagrams, JIRA stories, and acceptance criteria
Perform business impact assessments and define testing scenarios before deployment
Partner with change leads on change management, training, and communication plans
Create and provide end-user training
Support delivery PODs with business questions, UAT scenarios, and functional expertise across Polaris, PSSP, AWS, NICE InConnect, and related systems
Ensure solutions align with business requirements and enhance Pfizer’s patient services capabilities
Write JIRA stories with clear problem definitions and acceptance criteria
Maintain training materials and train power users on CRM capabilities

Requirements

What you’ll need

Bachelor’s degree with 4+ years of relevant experience OR a master’s degree with 2+ years of relevant experience OR PhD OR an associate's degree with 8+ years relevant experience OR a High School Diploma with 10+ years of relevant experience
Functional experience in the patient services domain with good process knowledge
Expertise in modern technology platforms including Salesforce, IVR workflow, data models and AI
Proven experience running patient services operations and platform operations
Strong program/project management and SDLC experience
Experience working with teams across multiple time zones, e.g. Greece and India
Strategic thinking with strong execution discipline
Exceptional communication and stakeholder management
Analytical problem-solving and decision-making
People leadership and talent development
Ability to influence across a matrixed organization
Commitment to patient-centric innovation and operational excellence
Proficiency in Microsoft Office tools
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States is required
Ability to travel based on business needs

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility