Product Owner – Manager

Pfizer

. Lead end-to-end project delivery aligned with business priorities, resourcing plans, and organizational strategy .

Posted 10/15/2026full-timeUnited StatesSeniorLead💰 $99,200 - $165,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce configuration and patient services processes, with a strong focus on project management, risk management, and stakeholder communication. Proven ability to lead cross-functional teams and deliver projects using Agile and Waterfall methodologies.

Highest-signal resume keywords

Salesforce ExpertiseProject ManagementAgile MethodologiesRisk ManagementPatient Services Domain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationProject PlanningSDLCData ModelsIVR WorkflowJIRABusiness Process DocumentationAcceptance Criteria DefinitionTesting ScenariosContinuous Improvement

Soft Skills

Strong Communication SkillsStakeholder ManagementCollaborationProblem SolvingTraining and Change Management

Tools & Technologies

Microsoft OfficePolarisPSSPAWSNICE InConnect

Industry Keywords

Patient ServicesGovernance DocumentationCross-Functional CollaborationAgileWaterfall

Tech Stack

Tools & technologies

AWSSDLC

About the role

Key responsibilities & impact

Lead end-to-end project delivery aligned with business priorities, resourcing plans, and organizational strategy
Define project scope, success metrics, timelines, and deliverables using scalable project management frameworks
Facilitate planning sessions, sprint cycles, status reviews, and stakeholder touchpoints
Identify, manage, resolve, and escalate project risks, dependencies, and issues
Coordinate business SMEs, technical teams, and vendor partners
Communicate project progress, risks, and impacts to technical and non-technical stakeholders
Maintain governance documentation, project artifacts, and reporting
Promote continuous improvement by evaluating outcomes and integrating learnings
Translate business requirements into scalable Salesforce configuration solutions
Define and enforce configuration standards across CRM components
Champion customer needs in configuration decisions
Collaborate with Business Analysts, Admins, and Development teams to plan and execute sprints
Maintain governance and prioritization frameworks
Review functional and technical designs for usability, scalability, and business alignment
Participate in program governance and communicate goals, progress, and impact
Serve as functional expert in patient services processes for an assigned disease area
Document business processes, process flows, data flow diagrams, JIRA stories, and acceptance criteria
Perform business impact assessments and define testing scenarios
Partner on change management, training, and communication plans
Create and provide end-user training
Support delivery PODs with business questions, UAT scenarios, and functional expertise across patient support platforms including Polaris, PSSP, AWS, and NICE InConnect
Write JIRA stories with clear problem definitions and acceptance criteria
Maintain training materials and train power users on CRM capabilities

Requirements

What you’ll need

Bachelor’s degree with 4+ years of relevant experience OR master’s degree with 2+ years of relevant experience OR PhD OR associate's degree with 8+ years relevant experience OR High School Diploma with 10+ years of relevant experience
Functional experience in the patient services domain with good process knowledge
Expertise in Salesforce, IVR workflow, data models, and AI
Proven experience running patient services operations and platform operations
Strong program/project management and SDLC experience
Experience working with teams across multiple time zones, such as Greece and India
Demonstrated success delivering projects using Agile, Waterfall, or hybrid methodologies
Strong skills in project planning, risk management, stakeholder management, and execution oversight
Experience collaborating with cross-functional business partners and external vendors
Proficiency in Microsoft Office tools
Strong communication skills
Ability to travel based on business needs
Candidates must be authorized to be employed in the U.S. by any employer
This position requires permanent work authorization in the United States

Benefits

Comp & perks

Global Performance Plan bonus target of 12.5% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility