Senior Business Engagement Lead – Director

Pfizer

. Build trusted relationships with senior Specialty Business Unit and Patient Services leadership .

Posted 10/13/2026full-timeUnited StatesSenior💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Specialty Patient Services initiatives, including AI and automation implementation, stakeholder engagement, and governance in a regulated environment. Proficient in translating business priorities into actionable technology plans and managing complex delivery portfolios.

Highest-signal resume keywords

AI ImplementationAgile DeliverySalesforce CRMVeevaStakeholder Management

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData Platform KnowledgeChange ManagementDelivery GovernanceOperational Requirements

Soft Skills

Relationship BuildingCollaborationLeadership

Tools & Technologies

Salesforce CRMVeevaDigital Engagement Platforms

Industry Keywords

Patient ServicesUS Commercial LaunchRegulated EnvironmentGovernanceOperational Challenges

About the role

Key responsibilities & impact

Build trusted relationships with senior Specialty Business Unit and Patient Services leadership
Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services
Translate business priorities into executable technology plans, roadmaps, funded initiatives, and operational outcomes
Maintain understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements
Shape delivery plans, sequencing, and dependency management for technology initiatives
Identify and implement AI and automation opportunities to improve efficiency and remove access barriers
Partner with delivery leads and architecture teams on estimations and planning
Manage operating and project budgets for Specialty Patient Services initiatives
Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations
Manage colleagues and vendors to deliver capabilities for the Specialty Business Unit
Own Specialty Patient Services capability roadmaps and align them to launches, optimization, operational challenges, and patient support needs
Lead governance for programs, enhancements, and releases
Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams
Own run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management
Establish governance for demand management, release planning, and risk escalation
Ensure adherence to system lifecycle, validation, and change management standards
Implement and scale approved AI and analytics use cases
Drive adoption through workflow integration, training, and change management
Ensure AI solutions comply with privacy, security, and promotional requirements

Requirements

What you’ll need

Bachelor's degree with at least 8 years of experience; OR a master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience
Experience supporting US Commercial and/or Patient Services technology domains
US commercial launch or major indication expansion experience preferred
Proven experience in business engagement, delivery governance, and escalation management
Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies
Working knowledge of data platforms and AI/analytics enablement, focused on implementation and adoption
Ability to lead complex delivery portfolios in a matrixed, regulated environment
Experience managing offshore or managed service delivery models
Ability to travel based on business needs
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility