Senior Business Engagement Lead – Director

Pfizer

. Build trusted relationships with senior Business Unit and Patient Services leadership .

Posted 10/13/2026full-timeUnited StatesSenior💰 $162,900 - $271,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology initiatives within Specialty Patient Services, focusing on AI implementation, Agile delivery, and stakeholder engagement. Proven ability to translate business priorities into actionable technology plans while ensuring compliance with regulatory standards.

Highest-signal resume keywords

AI ImplementationAgile DeliveryStakeholder ManagementSalesforce CRMVeeva

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business EngagementDelivery GovernanceEscalation ManagementData PlatformsAI/Analytics EnablementCommercial PlatformsChange ManagementIncident ManagementService ManagementRisk Escalation

Soft Skills

Relationship BuildingTeam LeadershipCommunication

Tools & Technologies

Salesforce CRMVeevaDigital EngagementPatient Services Technologies

Industry Keywords

Specialty Business UnitPatient AccessOperational RequirementsRegulated EnvironmentManaged Service Delivery

About the role

Key responsibilities & impact

Build trusted relationships with senior Business Unit and Patient Services leadership
Serve as the primary AI, Digital, and data partner for Specialty Business Unit Patient Services
Translate business priorities into executable technology plans and deliverable roadmaps
Maintain understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements
Shape delivery plans, sequencing, and dependency management for technology initiatives
Identify and implement AI and automation opportunities to improve efficiency and remove access barriers
Partner with delivery and architecture teams on estimations and planning
Manage operating and project budgets for Specialty Patient Services initiatives
Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations
Manage colleagues and vendors to deliver capabilities for the Specialty Business Unit
Own Specialty Patient Services capability roadmaps and align them with launches, optimization, operational challenges, and patient support needs
Lead governance for programs, enhancements, and releases
Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams
Own run-state performance, incident, change, release, and service management for Specialty and Patient Services systems
Establish governance for demand management, release planning, and risk escalation
Ensure adherence to system lifecycle, validation, and change management standards
Implement and scale approved AI and analytics use cases
Drive adoption through workflow integration, training, and change management
Ensure AI solutions comply with privacy, security, and promotional requirements

Requirements

What you’ll need

Bachelor's degree with at least 8 years of experience; OR master's degree with at least 7 years of experience; OR PhD with 5+ years of experience
Experience supporting US Commercial and/or Patient Services technology domains
Proven experience in business engagement, delivery governance, and escalation management
Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies
Working knowledge of data platforms and AI/analytics enablement, focused on implementation and adoption
Ability to lead complex delivery portfolios in a matrixed, regulated environment
Experience managing offshore or managed service delivery models
Ability to travel based on business needs
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Bonus target of 20.0% of base salary through Pfizer’s Global Performance Plan
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility